← All roles

Customer Strategy Lead

Listen Labs· Revenue
Apply on company site
San Francisco, CAFull-timePosted 1mo ago

About the role

Strategic Engagement Manager to help companies maximize adoption and value from Listen Labs' AI-powered research platform, owning post-sale customer journey and driving expansion and retention.

Responsibilities

  • Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
  • Serve as the primary day-to-day contact for key accounts.
  • Partner with sales to identify expansion and renewal opportunities.
  • Provide proactive guidance and support to maximize customer value.
  • Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
  • Develop and refine customer success playbooks as we scale.

Qualifications

  • 4-8 years of professional experience.
  • Experience in a customer-facing position is a plus.
  • Strong relationship-building, communication, and organizational skills.
  • Self-starter comfortable with ambiguity and fast-paced environments.
  • Experience with research, insights, or AI products is a plus.
  • Ability to work in office 5 days/week.

Skills

Required:Customer relationship managementAccount managementCommunicationCross-functional collaboration
Nice to have:Problem-solving / advisory

Benefits

  • Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
  • Competitive compensation with meaningful equity ownership.
  • Annual Learning Stipend for books, courses, conferences, coaching, language lessons.
  • Annual Wellness Stipend for health and headspace (gym memberships, massages, ergonomic gear, etc.).
  • Monthly Stipend for AI tools (software and GPU credits).
  • Fed, daily: private chef provided in SF office; NYC and London teams get daily meal credit.
  • Flexible time off: take-what-you-need vacation policy.
  • Company offsites and events (annual holiday party).
  • Room to grow: ownership of end-to-end processes as an early team member.
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Listen Labs

<head> meta description content: "Listen Labs conducts customer interviews for you and summarizes responses into insightful and actionable reports."

Listen Labs conducts customer interviews for you and summarizes responses into insightful and actionable reports.

ai-agents-and-applicationscustomer interviewsinsightsreportswing-list-2026wing-list-2026-mid-stage
Company profileWebsite

More open roles at Listen Labs