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Customer Success Manager (Ongoing Opportunity)

Feathr· Ongoing Opportunities
Apply on company site
Remote$75k + bonusFull-timePosted 1mo ago

About the role

Customer Success Manager at Feathr to deliver digital marketing solutions to nonprofits, acting as bridge between Feathr and customers, driving retention, renewal, and value realization through strategic guidance and adoption of Feathr’s platform.

Responsibilities

  • Manage a portfolio of strategic accounts.
  • Become a Feathr Product expert and strategic adviser.
  • Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts.
  • Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions.
  • Drive multi-threading efforts within customer organizations to secure key stakeholder relationships and mitigate risk.
  • Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals.
  • Track account progress and status updates in Salesforce and Planhat.
  • Own the end-to-end renewal process, including contract management, pricing, and expansion to ensure customer renewal.
  • Create and lead customer Business Reviews (e.g., Quarterly Business Reviews) to highlight value with Feathr, as well as to uncover risk and growth opportunities.

Qualifications

  • 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role, focused on driving customer retention, renewal, and value outcomes.
  • 2+ years experience developing, managing, or planning digital marketing campaigns.
  • Non-profit or association industry experience is strongly preferred.

Skills

Required:Account management / Customer SuccessDigital marketing campaigns
Nice to have:Nonprofit/association industry knowledge

Benefits

  • Fully Remote
  • Health/ dental/ vision
  • Paid Vacation/ sick/ holidays
  • Professional Development Budget
  • Office food
  • Social events
  • Wellness Reimbursement Credit
  • Home Office Stipend
  • Parental Leave
  • Extended Wintr Break
  • Team hangouts and events
Last updated Sep 3, 2026. Interested? Apply on the company site.

About Feathr

Grow Your Nonprofit's Support Base

Boost member engagement, drive ticket sales, and increase revenue with Feathr's data-driven digital campaigns designed for nonprofits.

Digital MarketingNonprofitsCampaign ManagementData-driven
Company profileWebsite

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