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Operations Associate

SuperDial· Operations
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New York City$75k - $95kFull-timePosted 1mo ago

About the role

Operations Associate at SuperDial focused on improving internal operational performance across customer journey, quality initiatives, and cross-functional workflow optimization.

Responsibilities

  • Analyze engagement and usage data to identify and resolve friction points in the customer journey.
  • Own quality initiatives to maintain high retention alongside the customer success team
  • Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
  • Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.

Qualifications

  • 1+ year in consulting or in an operations role at a startup.
  • Strong analytical skills with experience using Excel, SQL, or other data tools.
  • Highly organized and detail-oriented, with a proactive problem-solving mindset.
  • Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.
  • Strong verbal and written communication skills, with the ability to present data clearly.

Skills

Required:Data analysisSQLExcel/SheetsCross-functional collaborationCommunication
Nice to have:Process redesign

Benefits

  • Competitive salary, equity and benefits, including health, dental, vision and unlimited PTO.
Last updated Sep 3, 2026. Interested? Apply on the company site.

About SuperDial

Voice AI Agents for Healthcare RCM

SuperDial is the #1 voice AI platform for RCM teams. Automate prior auths, claim status, and eligibility — with real-time documentation in your EHR or RCM platform.

Voice AIHealthcareRCMAutomationRevenue Cycle
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