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Account Manager, Healthcare RCM

SuperDial· Account Management
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RemoteFull-timePosted 4w ago

About the role

Account Manager for Healthcare RCM at SuperDial responsible for onboarding, adoption, and ongoing success of AI voice agents across revenue cycle workflows for healthcare organizations. Focuses on configuring workflows, monitoring performance, troubleshooting, and delivering measurable value while collaborating across product, engineering, and sales.

Responsibilities

  • Own day-to-day account management
  • Lead recurring customer meetings and maintain clear next steps, owners, and follow-through.
  • Build trust with operational, technical, and day-to-day customer stakeholders.
  • Develop a working understanding of each customer’s RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics.
  • Keep customers informed, supported, and confident in SuperDial’s partnership.
  • Escalate strategic account risks or executive-level needs to the VP of Healthcare RCM Strategy and internal leadership as appropriate.
  • Drive onboarding, adoption, and workflow performance
  • Support customer onboarding and implementation, ensuring SuperDial workflows are configured to align with each customer’s RCM goals, payer processes, operational constraints, and success metrics.
  • Help customers adopt SuperDial’s AI voice agents across workflows such as eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up.
  • Understand what the bots are doing, where they are creating value, where they are getting stuck, and what needs to improve.
  • Deliver customer training and best-practice guidance to help teams adopt AI-driven workflows with confidence.
  • Help customers connect SuperDial’s work to measurable outcomes such as reduced manual work, improved workflow throughput, faster follow-up, fewer escalations, stronger operational visibility, and improved revenue cycle performance.
  • Monitor customer health and RCM outcomes
  • Track customer health, engagement, usage, workflow performance, open risks, and upcoming renewal milestones.
  • Monitor workflow and account signals such as usage, issue trends, denial-related workflows, claim turnaround time, reimbursement efficiency, escalation volume, and operational impact.
  • Identify issues related to adoption, workflow fit, product performance, payer behavior, implementation gaps, integrations, or stakeholder alignment.
  • Support action plans to address customer risks before they become escalations.
  • Partner with Sales, the VP of Healthcare RCM Strategy, and internal teams to support renewal readiness and identify potential expansion opportunities.
  • Bridge RCM, product, and technical conversations
  • Translate clearly between customer stakeholders and internal teams.
  • Discuss healthcare workflows, payer interactions, product behavior, call scripts, workflow configuration, integrations, bot performance, edge cases, and operational impact without needing to be an engineer.
  • Troubleshoot customer issues by investigating workflow behavior, reviewing available data or logs, and partnering with Product and Engineering to resolve technical or integration-related issues.
  • Partner with Product, Engineering, Deployment Operations, Agent Operations, and Sales to ensure customer issues are clearly documented, prioritized, communicated, and resolved.
  • Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs in a clear and actionable way.
  • Build strong Account Management habits and processes
  • Maintain account plans, meeting notes, customer health updates, documentation, and internal follow-up.
  • Bring structure to customer conversations, issue tracking, and internal handoffs.
  • Contribute to playbooks, templates, training materials, and repeatable operating practices that help the Account Management function scale.
  • Use data and customer insight to identify trends, risks, opportunities, and next steps across your portfolio.

Qualifications

  • 3+ years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or an operationally complex environment.
  • Healthcare workflow fluency or the ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows.
  • Strong technical aptitude; comfortable learning product behavior, system dynamics, and explaining technical concepts to non-technical audiences.
  • Comfortable working with technical teams; discussing integrations, EHR/PM systems, payer portals, workflow configuration, product behavior, data quality, logs, and issue resolution.
  • Curiosity about AI, automation, and voice agents; understanding bots’ impact on workflows and outcomes.
  • Strong communication skills; ability to build trust with operators, technical stakeholders, and end-users.
  • Organized and action-oriented with attention to detail.
  • Analytical mindset; able to use data to assess health, adoption, performance, risk, and opportunity.
  • Able to solve ambiguous problems and translate complexity into clear next steps.
  • Commercial awareness of how adoption, trust, and measurable value contribute to retention and expansion.
  • Proactive, low-ego, and comfortable in a fast-moving startup with evolving structure.

Benefits

  • equity
  • full health benefits
  • 401(k)
  • 16 weeks of parental leave
  • other benefits as part of total compensation package
Last updated Sep 24, 2026. Interested? Apply on the company site.

About SuperDial

Voice AI Agents for Healthcare RCM

SuperDial is the #1 voice AI platform for RCM teams. Automate prior auths, claim status, and eligibility — with real-time documentation in your EHR or RCM platform.

Voice AIHealthcareRCMAutomationRevenue Cycle
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