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Enterprise Customer Success Manager - Denver

Datadog· Sales
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Denver$90k - $120kfull-timePosted 1mo ago

About the role

Enterprise Customer Success Manager responsible for proactive product attachment and building strong relationships with Datadog’s largest and most strategic customers. Acts as a strategic partner, driving value storytelling, onboarding, and cross-functional collaboration to ensure renewal and growth in a hybrid work environment.

Responsibilities

  • Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
  • Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
  • Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
  • Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
  • Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
  • Own and project manage the on-boarding process for new customers
  • Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.

Qualifications

  • Customer-centric with 3+ years in a Customer Success or Account Management role
  • Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
  • Knowledgeable in working with Fortune 1000 companies and global brands across all industries
  • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
  • Experienced in the B2B tech space or with SaaS companies
  • Willingness to travel as needed to support customer engagements
  • Fluent in written and spoken English
  • Growth mindset by embracing change and AI tools

Skills

Required:Relationship managementStrategic storytelling / value narrativeQBRs and strategic reviews

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Datadog

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