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Senior Hardware Product Quality Manager, PQM

NVIDIA· Program Mgr, Technical
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Santa Clara, CA$168k - $258.8kfull-timePosted 1mo ago

About the role

Senior Hardware Product Quality Manager (PQM) in an individual contributor role to support NVIDIA’s datacenter hardware quality initiatives, stationed in Santa Clara, CA. Collaborates with customer-facing teams to address customer complaints, develop technical product expertise, and coordinate with internal teams to drive effective issue resolution.

Responsibilities

  • Participate in conference calls and F2F meetings related to quality weekly/monthly
  • Track key quality metrics with regular reporting to the quality engineering team and internal management
  • Use statistical methods to analyze quality and reliability data, identify trends, and develop projections for risk assessment and corrective actions
  • In crisis/customer critical issue situations, assimilate technical details to provide direction to engineering teams and formulate responses to customers
  • Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints
  • Write and review 8D reports for customer consumption
  • Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity
  • Continuously drive problem resolution internally by providing leadership and direction
  • Identify opportunities to accelerate PQM workflows with AI and guide the integration of AI-enabled tools into quality management processes

Qualifications

  • BS or MS degree in electrical engineering, quality, or related technical field (or equivalent experience)
  • 8+ years of demonstrated experience in electronics customer quality role
  • Customer interface experience
  • Ability to quickly comprehend technical details relevant to customer complaints
  • Excellent proficiency with 8D problem solving tools/methods
  • Excellent written and oral communication skills
  • Strong social skills, logical problem solving, good time management, and task prioritization
  • Strong organizational and program management skills with experience coordinating across multiple engineering and business teams
  • Proficient with MS Office tools, data analytical tools, and email communications

Skills

Required:8D problem solvingData analysis

Benefits

  • equity
  • comprehensive benefits package
Last updated Sep 4, 2026. Interested? Apply on the company site.

About NVIDIA

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NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

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