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Sr. Business Developer -- SMB Growth & Retention, Amazon Shipping (Unmanaged/SMB), Amazon Shipping

Amazon· Sales, Advertising, & Account Management
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Hybrid (San Diego), Hybrid (Santa Clara), Hybrid (Santa Monica), Hybrid (New York), Hybrid (Bellevue), Hybrid (Boston), Hybrid (Chicago), Hybrid (Atlanta)$147.9k - $200.1kFull-timePosted 1mo ago

About the role

Senior role focusing on growth, retention, and lifecycle programs for SMB shippers on Amazon Shipping's unmanaged/self-service segment. Responsible for designing benefits, enablement, and scalable processes to increase shipping volume and retention across thousands of SMB merchants, without one-to-one account management.

Responsibilities

  • Own settled-base growth -- segment the existing shipper base, identify expansion opportunity (volume, lanes, services), and build lifecycle programs that grow shipping volume per shipper at scale.
  • Build the tiered benefits program -- design and launch a non-pricing benefits program (frequent-shipper tiers) that rewards consistent shipping, with a roadmap of benefits that deepen loyalty year over year.
  • Run enablement at scale -- build the webinar, content, and best-practice engine that makes thousands of merchants successful simultaneously -- onboarding deepening, feature adoption, and shipping optimization programs.
  • Own retention -- build early-warning signals for at-risk shippers, design proactive and reactive save motions with automation/AI at a scalable ROI, and own the regretted-attrition number.
  • Own the voice of the shipper (VOS) -- run a scalable mechanism for collecting shipper feedback, walk the store to find friction in the self-service experience, and translate signals into prioritized Product, Tech, and Operations improvements.
  • Define and own growth metrics -- set program OKRs (incremental revenue from settled shippers, retention and regretted attrition, program engagement, benefit-tier progression), track rigorously, and iterate to maximize ROI.
  • Work backwards from shipper needs -- earn trust by diving deep into shipper economics, shipping patterns, and pain points to design programs merchants actually value.
  • Own your domain end-to-end -- operate as the subject matter expert for your channel, define BD strategy that complements the product strategy, and deliver results through scalable mechanisms rather than one-off effort.
  • Think big and innovate -- replace what account management does for enterprise customers with programs, benefits, and automation that scale to tens of thousands of SMBs.

Qualifications

  • Bachelor's degree
  • 5+ years of professional or military experience
  • 5+ years of customer growth, lifecycle/retention marketing, account management at scale, or business development experience with a track record of measurable revenue outcomes
  • Experience designing and running customer programs (benefits, loyalty, enablement, or retention) with data-driven measurement
  • Strong verbal and written communication skills with the ability to influence cross-functional stakeholders and thrive in ambiguity

Skills

Required:Segmentation and lifecycle designProgram design and measurementCross-functional collaboration

Benefits

  • health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • Employee Assistance Program (EAP)
  • Mental Health Support
  • Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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