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Sr. Program Manager, SSD Ops Integration

Amazon· Operations / SSD Ops Integration
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New York, Nashville, Bellevue$127.2k - $185kFull-timePosted 1mo ago

About the role

Senior program manager responsible for strategy and execution of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. Manages end-to-end program lifecycle from pilot design to network-wide scale, driving expansion strategy, economic sustainability, and cross-functional alignment across operations, science, tech, finance, and CX.

Responsibilities

  • Own the expansion strategy and roadmap for new customer delivery offerings, including site sequencing, operating model configuration decisions, and scale inputs for leadership
  • Lead the economic sustainability workstream — partnering with finance to model cost scenarios, track pilot economics against plan, and develop the investment framework for go/no-go decisions
  • Drive the cross-functional program cadence across fulfillment operations, delivery operations, science teams, and tech teams to ensure capability readiness aligns with launch timelines
  • Own the narrative for leadership reviews — synthesize operational performance, customer insights, and financial projections into clear recommendations on expansion pace and investment trade-offs
  • Define and manage the customer insights integration plan — coordinating quantitative lift analyses, qualitative behavioral studies, and downstream impact assessments to inform CX trade-offs at scale
  • Develop the decision framework for operating model adjustments, and cost levers based on customer data maturity and economic thresholds
  • Identify and drive resolution of structural blockers to scale — including operational variability, science model deployment timelines, and capacity constraints at expansion sites
  • Build mechanisms to ensure learnings from pilot sites transfer to expansion sites, reducing launch instability and accelerating time-to-operational-maturity

Qualifications

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Skills

Required:Program managementData-driven decision making

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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