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Sr. Manager, Solutions Architecture — Communication Developer Services, AWS WWSO CDS

Amazon· AWS Worldwide Specialist Organization (WWSO) – CDS / Communication Developer Services (SES & End User Messaging)
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Hybrid (San Francisco, CA), Hybrid (Atlanta, GA), Hybrid (Chicago, IL), Hybrid (New York, NY), Hybrid (Dallas, TX), Hybrid (Arlington, VA), Hybrid (Seattle, WA)$231.2k - $312.8kFull-timePosted 1mo ago

About the role

Lead a globally distributed team of Specialist Solutions Architects for the CDS portfolio (SES and End User Messaging), define the technical GTM strategy, drive adoption and revenue programs, and shape the vision for conversational and agentic AI across multi-channel communications.

Responsibilities

  • Lead, coach, and grow a worldwide team of Specialist SAs; own hiring, performance, development, and promotion readiness.
  • Own and lead key business and technical initiatives — define and execute the CDS technical GTM strategy, launch adoption programs, and drive measurable revenue outcomes.
  • Set the technical bar for customer engagements: architecture reviews, proofs of concept, migrations, and scaled enablement for SES and End User Messaging.
  • Leverage AI and data to identify patterns across the customer base and build scalable solutions (playbooks, automation, reference architectures) that help account teams and customers get to outcomes faster.
  • Collaborate across Product Marketing, Sales, Partner Teams, Business Development, and Business Operations to accelerate the sales cycle.
  • Represent customer needs in product roadmaps and drive prioritized feature requests to CDS service teams.
  • Help shape the CDS vision for conversational and agentic AI — identifying how intelligent agents and AI-driven workflows can transform how customers communicate across channels, and guiding the SA team to bring those capabilities to life for customers.
  • Build the team’s operating rhythm — adoption tracking, technical win/loss reviews, and clear mechanisms that make the impact of SA work visible to leadership and service teams.

Qualifications

  • Bachelor's degree in a relevant field or equivalent work experience
  • 7+ years of design, implementation, or consulting experience with distributed applications or cloud technologies.
  • 3+ years of people-management experience, leading and developing technical teams (Solutions Architects, engineers, or equivalent).
  • Experience developing strategies that influence leadership decisions at the organizational level.
  • Experience with cloud architecture and one or more communication / customer-engagement domains (messaging, email, CPaaS, or marketing technology).

Skills

Required:Leadership & people managementCloud architectureMulti-channel communications (email, SMS, CPaaS, messaging)
Nice to have:AI/ML in customer solutions

Benefits

  • Health insurance (medical, dental, vision, prescription) and life insurance; 401(k) matching; paid time off; parental leave; EAP; mental health support; flexible spending accounts; adoption and surrogacy reimbursement; RSUs and sign-on payments (as part of Amazon package).
Last updated Oct 25, 2026. Interested? Apply on the company site.

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