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Technical Account Manager, US Federal, Enterprise Support

Amazon· Systems, Quality, & Security Engineering
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Hybrid (Denver), Hybrid (Arlington), Hybrid (Herndon)$131.3k - $177.6kFull-timePosted 1mo ago

About the role

TAM role for US Department of Defense customers within AWS Enterprise Support, focused on strategic technical advisory, operational reviews, incident management, and cloud adoption roadmaps across AWS services.

Responsibilities

  • Serve as the primary technical advisor to a portfolio of DoD customers building trusted relationships with technical and executive stakeholders
  • Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience
  • Lead incident management efforts as the customer's advocate - coordinating cross-team resolution and delivering root cause analysis
  • Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices
  • Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives
  • Collaborate with AWS service teams to influence product improvements based on customer needs
  • Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers

Qualifications

  • Current, active TS/SCI US Government Security Clearance
  • Bachelor's degree in Computer Science, Engineering, Mathematics, or related discipline; OR 4+ years of equivalent technical work experience
  • 2+ years of technical engineering experience (cloud infrastructure, systems administration, networking, security, or software development in a distributed systems environment)

Skills

Required:TS/SCI Security ClearanceCustomer relationship managementWell-Architected Framework

Benefits

  • Health insurance (medical, dental, vision, prescription) and Life & AD&D insurance options
  • 401(k) matching
  • Paid time off and parental leave
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
  • RSUs and sign-on payments as part of compensation package
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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