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Data Center Operations Manager, DCC Communities

Amazon· Operations, IT, & Support Engineering
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Hybrid (USA, TX, Clifton)$70.7k - $123.6kFull-timePosted 1mo ago

About the role

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. The role focuses on leading data center operations teams, managing KPIs, and delivering reliable, cost-efficient data center services while maintaining safety and security standards within a 24/7 environment.

Responsibilities

  • - Prioritize and assign trouble tickets to data center technicians and operators
  • - Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
  • - Developing Career Paths for the employees and to make updates in our internal tools
  • - Recruit and train data technicians to ensure appropriate staffing levels
  • - Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
  • - Fast learn or act as the subject matter expert across all aspects in data center operations
  • - Ensure all operational KPIs and metrics are being measured and met
  • - Inspire and guide improvement in team process, technology innovation and automation
  • - Manage Large Scale Events (outages) and act as the call leader
  • - Manage and improve the work-flows and through-put for data centers operations
  • - Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
  • - Maintain the on-call schedule coordinating absence and vacations
  • - Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Qualifications

  • - 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
  • - 2+ years of people management experience
  • - 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Skills

Required:People management

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Sign-on payments and restricted stock units (RSUs) as part of compensation package
  • Comprehensive benefits information available on benefits page
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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