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Support Engineer III, SIG, Security Integrations Group (SIG)

Amazon· Security Integrations Group (SIG) / Worldwide Physical Security (PhySec)
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BengaluruFull-timePosted 1mo ago

About the role

Amazon Worldwide Physical Security is seeking a highly motivated engineer to provide application support, troubleshooting, and customer issue resolution for the Security Integrations Group, covering access control, video management, visitor management, and incident management systems. The role is a 24/7 operation with shift work including nights and weekends.

Responsibilities

  • Day-to-day support operations of a fast-paced complex distributed physical security infrastructures
  • Responding to telephone, ticket and e-mail requests in a professional, efficient manner
  • Performing various programming and technical project / administrative related activities on the security systems
  • Following standard procedures for proper escalation of issues to the appropriate teams
  • Reviewing and recommending logical and technical design as defined by documented standards
  • Documenting knowledge in the form of knowledge base Wiki articles
  • Ability to work shifts that include holidays and weekends
  • Participating in an on-call rotation
  • Your day kicks off with a shift change briefing — review open high-severity tickets, ongoing projects, and overnight events; update shift notes; brief incoming peers; ensure coverage through the night

Qualifications

  • 2+ years of software development, or 2+ years of technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems

Skills

Required:Software development / technical support experienceScriptingTroubleshooting and debugging
Nice to have:Web services / REST / JSON / XMLHardware/Software RAID
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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