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System Dev Mgr, Leo Network Ops Ctr, Amazon Leo Customer Terminal

Amazon· Amazon Kuiper Manufacturing Enterprises LLC
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Hybrid (Redmond, WA and London, UK), Hybrid (US-UK)$197.9k - $267.8kFull-timePosted 1mo ago

About the role

Senior Manager to lead the 24/7 Leo Network Operations Center (NOC) for monitoring, incident response, and operations of the Leo satellite network service, managing a geographically distributed team and driving scalability, automation, and operational excellence.

Responsibilities

  • Coalesce larger vision for the Leo Network Operations Center and develop monitoring and incident response products that are robust, scalable, and cost-effective
  • Define and execute the NOC business strategy from inception to General Availability
  • Proactively identify network improvements, system gaps, and opportunities for operational excellence
  • Make strategic trade-offs balancing business opportunity, resources, and sustainability
  • Develop, deploy, and operate network monitoring and incident response systems for Leo's satellite network service
  • Design scalable architectures for network health monitoring at spot-level and regional aggregations
  • Drive automation and runbook development with engineering teams
  • Oversee continuous monitoring of network health and rapid triage/escalation of outages
  • Coordinate with experts for complex incident resolution; establish communication protocols during incidents
  • Implement automated alarm systems and continue automation opportunities with engineering teams
  • Partner with Mission Operations, CSAs, and BCX teams; establish feedback for automation and improvements
  • Represent NOC operations in executive reviews and decision-making
  • Define and track KPIs (time-to-detection, time-to-resolution) and conduct post-incident reviews
  • Travel 25-50% between US and UK; occasional travel to other sites
  • Participate in business reviews at network, regional, and sub-regional levels; mentor teams; travel between Redmond and London to drive initiatives
  • Handle critical escalations and build succession plans—creating opportunities for others to lead

Qualifications

  • Bachelor's degree in Computer Science or related field
  • 10+ years in engineering or technical operations developing, deploying, and operating networks
  • 7+ years of network management experience in large-scale, mission-critical environments
  • 5+ years engineering team management experience (including managing managers)
  • Experience delivering large-scale infrastructure products that support Tier-1 mission-critical services (privacy, security, availability, efficiency)
  • Experience supporting critical software systems in operational environments
  • Experience with network troubleshooting tools and protocols (TCP/IP, DNS, DHCP, routing protocols)

Skills

Required:Strategic planning and leadershipNetwork monitoring and incident response
Nice to have:Executive communication

Benefits

  • Health benefits (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance with optional supplemental life plans
  • Employee Assistance Program (EAP) and Mental Health Support
  • Flexible Spending Accounts (FSA)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Sign-on payments and RSUs as part of compensation package
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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