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Program Manager - Content Design, Last Mile Learning and Development

Amazon
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USA, TN, Nashville, USA, VA, Arlington, USA, WA, Bellevue$66.8k - $116.8kFull-timePosted 1mo ago

About the role

The Last Mile Learning & Development (L&D) Content team seeks a Program Manager with Content Design experience to own end-to-end content lifecycle for training supporting Last Mile Operations, from associates to leadership. The role involves designing and maintaining instructional content across modalities, managing sprint-based delivery, and partnering with SMEs, vendors, and cross-functional teams to achieve high on-time delivery, FPY, and CSAT goals, with a focus on AI-assisted content development and localization.

Responsibilities

  • Designing and developing instructional content aligned to adult learning principles and Content Design Standards (CDS)
  • Managing content intake, scoping, and delivery through Asana sprint planning
  • Maintaining and updating existing content to reflect network process changes, ensuring accuracy and SOP compliance
  • Continuously identify ways to optimize efficiency in training development, delivery, and maintenance at scale, including broader initiatives
  • Manage stakeholder relationships across program teams, subject matter experts, vendors, and cross-functional partners
  • Partnering with vendors and cross-functional teams on animation, translation, and complex builds
  • Contributing to team goals of 90%+ on-time delivery, 90%+ First Pass Yield (FPY), and 4.0+ CSAT
  • Supporting localization, content consolidation, and transition toward AI-assisted content development
  • Day-to-day design, strategic planning, and collaboration to translate operational knowledge into accessible content across formats
  • Shaping programs and mechanisms that drive measurable operational impact across Last Mile

Qualifications

  • 3+ years of program or project management experience
  • Experience working cross functionally with tech and non-tech teams
  • Experience using data and metrics to determine and drive improvements
  • Experience designing and developing training materials in all modalities including ILT, e-learning and video
  • Experience with multimedia content creation, or experience with Learning Management Systems (LMS)
  • 3+ years of experience developing interactive eLearning content using Articulate 360 (Storyline and/or Rise)
  • 1+ years of experience creating visual training assets and designs using Canva

Skills

Required:Program managementInstructional designArticulate 360 (Storyline/Rise)CanvaLMS familiarity

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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