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Sr. Operations Manager, NACF PMO

Amazon· Fulfillment & Operations Management
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Canton, MS$121.5k - $164.4kfull-timePosted 1mo ago

About the role

The Sr. Operations Manager oversees budgetary, people development, and operational objectives at the site, leading a team of Operations and Area Managers to drive performance, safety, quality, and customer experience within the Fulfillment Center (FC).

Responsibilities

  • Drives creation of quality initiatives, process change initiatives and Lean initiatives to enable their functional area and the FC to meet and exceed business plan.
  • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
  • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
  • Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Qualifications

  • Bachelor's degree or equivalent
  • Work flexible hours as business demands, including overnight, weekends and holidays
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
  • Prior experience with performance metrics, process improvement and Lean techniques
  • Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Skills

Required:Lean methodologiesTeam leadershipPerformance management

Benefits

  • Health insurance (medical, dental, vision, prescription) and life insurance options
  • 401(k) matching
  • Paid time off and parental leave
  • EAP, Mental Health Support, and other wellness programs
  • Adoption and Surrogacy Reimbursement coverage
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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