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Support Engineer, Amazon Robotics Technical Support

Amazon· Operations, IT, & Support Engineering
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Boston, MA, North Reading, MA, Westboro, MA$90.4k - $158.2kfull-timePosted 1mo ago

About the role

Technical Support Engineer for Amazon Robotics Technical Support (ARTS) providing 24x7 mission-critical support to robotic fulfilment centres worldwide. Focused on complex diagnostics, rapid incident response, and continuous improvement through documentation and automation. Shift: Tuesday - Saturday, 9-5 PM EST.

Responsibilities

  • - Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting.
  • - Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
  • - Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.
  • - Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance.

Qualifications

  • - 4+ years of software development, or 4+ years of technical support experience
  • - Bachelor's degree or above in Electrical or Mechanical Engineering, or Master's degree or above in computer science, engineering, mathematics or equivalent
  • - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
  • - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems
  • - Experience in scripting or programming work in Ruby, Python, Shell/BASH scripting, Java, C/C++, C*, Perl, or other languages
  • - Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda
  • - Experience with Linux/Unix operating systems
  • - Experience working with databases and SQL
  • - 4+ years of experience in a technical role, preferably in support engineering or system administration.

Skills

Required:Software development / technical supportElectronics/EngineeringCommunicationProgramming / scriptingAWS / cloudLinux/UnixDatabases / SQL

Benefits

  • - Medical, Dental, and Vision Coverage
  • - Maternity and Parental Leave Options
  • - Paid Time Off (PTO)
  • - 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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