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Junior IT Support Engineer

Stability AI· Technical
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Hybrid (United States)$75k - $103kfull-timePosted 1mo ago

About the role

Junior IT Support Engineer role providing responsive technical support across a globally distributed organization, focusing on onboarding, device provisioning, access management, and asset tracking, with opportunities to work with emerging technologies such as AI productivity tools and automation.

Responsibilities

  • Provide timely technical support to employees across hardware, software, identity, network, and cloud application issues
  • Support employee onboarding and offboarding, including device setup, account provisioning, and application access
  • Configure, deploy, track, and maintain laptops and other IT equipment
  • Assist with the administration of Google Workspace, Iru / Kandji, and other core workplace systems
  • Support identity and access management, SSO, MFA, endpoint security, and SaaS applications
  • Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux
  • Maintain accurate asset inventory, access records, and internal IT documentation
  • Escalate complex technical or security issues to senior IT and Security team members
  • Assist with access reviews, compliance activities, and security best practices
  • Identify opportunities to improve support processes and automate repetitive tasks
  • Partner with People, Security, Legal, Finance, and Engineering to support employee technology needs
  • Learn about and help test emerging technologies, including AI productivity tools, automation, and agentic workflows

Qualifications

  • Early-career experience in IT support, help desk, desktop support, systems administration, or a related technical role
  • Foundational knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications
  • Familiarity with Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar platforms
  • Basic understanding of identity and access management, SSO, MFA, endpoint security, and SaaS administration
  • Strong troubleshooting skills and a willingness to learn new systems and technologies
  • Clear written and verbal communication skills
  • A customer-focused, patient, and service-oriented approach
  • Strong attention to detail and the ability to manage multiple requests and priorities
  • A security-conscious mindset and sound judgment when handling sensitive information
  • Interest in generative AI, automation, and emerging workplace technologies

Skills

Required:IT supportmacOS and Windows troubleshootingGoogle Workspace / device management toolsIdentity and access managementCommunicationCustomer service mindset

Benefits

  • Equity
  • Benefits (unspecified)
Last updated Sep 6, 2026. Interested? Apply on the company site.

About Stability AI

Stability AI is the enterprise-ready creative partner for teams and creators, delivering professional-grade generative AI tools and solutions for content production at scale.

Stability AI is the enterprise-ready creative partner for teams and creators, delivering professional-grade generative AI tools and solutions for content production at scale.

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