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Engagement Manager, Professional Services, AWSI, Healthcare and Life Sciences

Amazon· AWS India - Karnataka (AWSI) / Professional Services
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Hybrid (Bengaluru), Hybrid (Hyderabad), Hybrid (Mumbai)Full-timePosted 1mo ago

About the role

Engagement Manager to lead delivery quality and velocity across multiple workstreams, managing large cross-functional teams to deliver AI, data, and enterprise modernization outcomes for Healthcare & Life Sciences (HCLS) customers within AWS Professional Services.

Responsibilities

  • Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions
  • Proactively manage interdependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments
  • Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning stakeholders on priorities, timelines, and success definitions; escalate blockers for resolution
  • Define and track measurable customer business outcomes as the north star for program success; translate delivery progress into executive-ready value narratives
  • Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed-price, milestone-based delivery
  • Influence human builder and agent builder teams; establish operating models and guardrails for AI-augmented development workflows
  • Drive adoption of AI-DLC methodologies across delivery programs; adapt delivery models for scale and establish governance for AI-native builds
  • Establish and enforce governance frameworks for agentic AI in delivery—observability, cost controls, human-in-the-loop, and compliance guardrails
  • Proactively surface ideas on how ProServe and other AWS teams can innovate to help customers achieve goals faster and at larger scale

Qualifications

  • Bachelor's degree or equivalent
  • Bachelor's degree or equivalent, or 5+ years of solving problems with technology in the Healthcare/Life Sciences Industry
  • 5+ years of experience in technology transformation program management leading complex, multi-workstream delivery programs ($5M+/year in professional services revenue) end-to-end
  • Experience delivering results for large, cross-functional initiatives with financial modeling and measurable impact

Skills

Required:Program managementFinancial management
Nice to have:Executive relationship managementAI/ML / AI-native delivery
Last updated Oct 25, 2026. Interested? Apply on the company site.

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