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Head of Community Operations

Ditto· Growth
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Hybrid (Remote)Full-timePosted 1mo ago

About the role

Founding leadership role overseeing ambassador program, campus growth operations, and community impact for Ditto, a campus-focused dating service. Reports to CEO; starts as a player-coach building scalable systems and team for nationwide campus growth.

Responsibilities

  • Own the Ditto Ambassador program end to end: recruiting, onboarding, training, compensation and incentives, performance tracking, and offboarding.
  • Recruit ambassadors on new and existing campuses, with a clear picture of who succeeds in the role and where to find them.
  • Design the ambassador playbook: what a great week looks like, which tactics move signups, how to handle common questions about Ditto.
  • Build the communication and support layer for ambassadors (community channels, weekly syncs, content drops, quick response when they need something).
  • Track ambassador-level attribution and performance, and manage the network actively: double down on top performers, coach or rotate out those who aren't landing.
  • Own the campus launch playbook and run launches at new schools, from first ambassador hire to a healthy weekly signup rate.
  • Run the campus operating cadence: weekly targets per school, poster and flyer distribution, tabling and event presence, referral pushes, and timing around the school calendar (move-in, syllabus week, formals, finals).
  • Coordinate with marketing on campus-specific content, and with the product and matching team on which schools need more density on one side or the other to keep match quality high.
  • Manage the physical side of growth: poster printing and shipping, ambassador merch, event supplies, and the budget behind all of it.
  • Report on campus health weekly: signups, qualified users, match volume, and where the pipeline is thin.
  • Be the voice of students inside Ditto. Gather feedback from ambassadors and users on the ground and route it to product, matching, and support with enough context to act on.
  • Build the operational tooling and documentation the community team runs on (CRM or tracker for ambassadors, launch checklists, budget tracking, reporting dashboards).
  • Partner with the ops team on the Wednesday cycle where community touches it, such as promoting sign-up deadlines and handling campus-specific issues that surface around match delivery.
  • Hire and manage the community team as the program grows (regional leads, campus managers, community coordinators).

Qualifications

  • 4+ years in community, campus marketing, field operations, or growth at a consumer company, and at least 1 to 2 years managing a distributed network of part-time reps, ambassadors, or contractors.
  • You've launched something in new markets before and turned it into a repeatable process. You think in playbooks, checklists, and weekly numbers.
  • You're deeply comfortable with college students. You understand how information travels on a campus and can tell which ideas will land and which will feel like a brand trying too hard.
  • You're operationally rigorous. You keep trackers honest, follow up on loose ends, and notice when a number moves before anyone asks.
  • You're a strong communicator over text and in person. Most of your team will be students you manage remotely, and most of your day will be messages.
  • You can hold a budget, negotiate with a print shop, and build a dashboard in the same week.
  • Bonus: you were a campus ambassador or ran a student organization yourself, or you've worked on a product where referrals and word of mouth were the primary acquisition channel.

Skills

Required:Ambassador program managementCampus growth operationsTeam building and management
Last updated Sep 7, 2026. Interested? Apply on the company site.

About Ditto

Ditto | Your college matchmaker

DatingAIMatchmakingDatesOn-campus
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