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Associate Collections Specialist

LaunchDarkly· Finance
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Hybrid (India)full-timePosted 1mo ago

About the role

Associate Collections Specialist responsible for collections, cash applications, reconciliations, and resolving billing/payments issues. Works with Sales, Customer Success, Billing, and AWS Support; aims to improve DSO and aged receivables while maintaining accurate records.

Responsibilities

  • Manage an assigned book of customer accounts, monitoring aging reports and proactively following up on past-due invoices via phone and email.
  • Prioritize and manage multiple accounts and competing deadlines independently, escalating high-risk or complex accounts as needed.
  • Build and maintain a track record of improving collections performance, including reducing days sales outstanding (DSO) and aged receivables.
  • Negotiate payment timelines or arrangements with customers when needed, balancing timely recovery with a positive customer experience.
  • Apply incoming customer payments (checks, ACH, wire, credit card) to the correct invoices and accounts in NetSuite.
  • Perform regular cash and account reconciliations to ensure payments, credits, and adjustments are accurately reflected.
  • Research and resolve unapplied cash, short payments, and payment discrepancies in a timely manner.
  • Serve as the primary point of contact for assigned customers on billing and payment questions, working to resolve disputes and discrepancies efficiently.
  • Partner with Sales, Customer Success, and Billing teams to investigate and resolve issues affecting timely payment.
  • Work with AWS Support to resolve AWS Billing issues
  • Maintain clear, accurate, and up-to-date records of collection activity, customer communications, and account status.
  • Prepare regular aging and collections status reports for management.
  • Identify recurring issues or bottlenecks in the collections process and recommend improvements.
  • Support month-end and quarter-end close activities related to accounts receivable.

Qualifications

  • 2–3 years of experience in collections, accounts receivable, or a related finance role.
  • Working knowledge of NetSuite, including cash application and account reconciliation functionality.
  • Demonstrated history of improving collections outcomes (e.g., reduced DSO, reduced aged receivables, improved recovery rates).
  • Strong ability to work independently and prioritize a high volume of accounts and tasks.
  • Excellent communication and problem-solving skills, with a track record of resolving customer issues professionally.
  • Strong attention to detail and comfort working with financial data and reconciliations.
  • Proficiency in Microsoft Excel.

Skills

Required:Accounts receivableNetSuiteCash applicationReconciliationCommunication

Benefits

  • Nice to Have: Experience working in a B2B or SaaS environment.
  • Nice to Have: Familiarity with Salesforce or other CRM tools used to track customer and account information.
  • Nice to Have: Exposure to credit review or basic revenue/AR accounting principles.
Last updated Sep 9, 2026. Interested? Apply on the company site.
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