Consultant — Enterprise Change & Transformation
GurugramFull-timePosted 1mo ago
About the role
Enterprise Change & Transformation Consultant builds organizational change capability, moving from project-based deliverables to scalable, ongoing change capabilities including Centers of Excellence, self-service playbooks, and manager-led practices, with emphasis on outcome/value-based metrics and AI-enabled practices.
Responsibilities
- Support the design and stand-up of client Centers of Excellence (CoE) for change, including governance, playbooks, and role definitions that let the client sustain change practice after engagement ends.
- Coach line managers to lead their own teams through continuous, overlapping shifts, building manager-led change capability.
- Develop scalable, self-service change playbooks, toolkits, and templates for independent future transformations.
- Apply OCM theories and models (Prosci and ADKAR) to enterprise-scale assessments and plans.
- Analyze change impacts across processes, systems, culture, and people; identify stakeholders and their needs across multiple initiatives.
- Support digital transformation roadmaps and lead defined workstreams translating business needs into action plans.
- Provide change management guidance to project teams and partners, emphasizing independent capability building.
- Design and track outcome-based metrics (behavioral adoption, productivity, KPIs) instead of activity metrics.
- Use data/analytics to prove behavioral change and identify adoption gaps; track KPIs and business value realization beyond go-live.
- Establish stakeholder feedback mechanisms and adjust strategies based on evidence.
- Build basic financial/business-case components (cost/benefit, ROI/TCO) tying outcomes to the commercial story.
- Utilize enterprise AI tools to draft communications, analyze sentiment, map impact data, and scale workflows.
- Manage assigned deliverables and support transformation initiatives within larger projects.
- Coordinate communications across senior stakeholders and facilitate meetings/presentations.
- Structure workstreams into analytical plans and explain approaches to leadership.
- Develop hypotheses, design analyses, and adapt based on data.
- Understand project economics (billing, utilization, margin) to support staffing decisions.
- Coach Associates and contribute to thought-leadership workstreams (playbooks, case studies).
- Identify follow-on opportunities on engagements and contribute to proposals or pursuits.
Qualifications
- Minimum 3 years of hands-on Organizational Change Management (OCM) or transformation experience; 5-8 years total.
- Demonstrated success delivering client services in a fast-paced environment.
- Experience building change capability (CoEs, playbooks, manager coaching) is a plus.
- Experience using data/analytics to measure adoption or outcomes beyond activity reporting is a plus.
- Familiarity with enterprise AI tools for communications, sentiment analysis, or mapping impacts is a plus.
- Ability to own a discrete deliverable or workstream with limited supervision; informal coaching of juniors.
- Willingness to travel to client sites about 25%.
Skills
Required:Change management fundamentalsCenters of Excellence (CoE) developmentOutcome-based metricsProsci ADKAR methodology
Nice to have:Enterprise AI tools for communications/sentiment analysis
Benefits
- Comprehensive health insurance for employees with dependent option
- Paid time off and company holidays, plus additional leave as per policy
- Flexible work arrangements
- Learning and development opportunities
- Employee wellness initiatives (physical and mental well-being)
- Retirement and statutory benefits per India regulations
- Inclusive, people-first culture with collaboration and ownership
Last updated Oct 21, 2026. Interested? Apply on the company site.
About AHEAD
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