Founding Customer Strategy
Hybrid (San Francisco, CA)$80k - $150k + equityFull-timePosted 1mo ago
About the role
Founding hire to manage and understand Gauge's rapidly growing customer base. Own the customer function end-to-end, work with largest customers, drive expansions, support enterprise pilots, analyze usage, and influence product strategy. Full-time in San Francisco office (Presidio).
Responsibilities
- Customer Success: Helping our best customers be successful with Gauge
- Pre-Sale Support: Driving success for enterprises who are piloting Gauge
- Upsells: Capturing upside and expansions across our customer base
- Systems: Own our source of truth for our customer data, and build the systems needed to 10x the team in the future
- Product: Sit next to our R&D team and share the key pain points and customer objections we need to build against
- Analysis: Understand our customer’s usage and patterns to identify product opportunities, reduce churn, and drive expansion
- Work directly with the CEO and founding team on the entire lifecycle of the customer function
- Synthesize customer insights to engineering and product teams to drive roadmap
Qualifications
- A strong generalist who wants to get their hands dirty
- Someone who is happy moving fast and making decisions without complete data
- A clear thinker who can simply articulate data and decisions
- A future or ex-founder
Skills
Required:Customer successData systems / CRM ownershipProduct feedback & collaborationAnalysis / pattern recognition
Nice to have:Pre-sale supportUpselling / expansion
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Gauge
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