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Field Engineer

Guidewheel· Customer Experience
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RemoteFull-timePosted 1mo ago

About the role

Field Engineer responsible for leading customer implementations of the Guidewheel platform, both on-site and remotely, as the primary technical contact to install, connect, and validate data flows in live industrial environments.

Responsibilities

  • Lead customer installations end to end, on-site and remotely, per the published implementation schedule.
  • Assess electrical panel safety on arrival and coordinate with the customer's electrician when needed.
  • Install, wire, and configure monitoring hardware to Guidewheel standards and scope of work.
  • Establish and validate site connectivity, and confirm data is flowing to the platform before close-out.
  • Capture machine information: nameplate data, asset IDs, and photographs for every machine.
  • Guide customer teams through remote installations, giving clear direction and verifying quality at each step.
  • Submit installation report within 24 hours of closing out a site, covering sensor count, anomalies, and deviations from scope.
  • Hand a written punch list to the TAM before leaving the site.
  • Log time on site for future planning.
  • Assemble and stage hardware kits; perform firmware updates, labeling, and quality checks.
  • Run inventory audits and reconcile physical counts against system records.
  • Troubleshoot hardware remotely with the TAM after implementation.
  • Return to site for replacement hardware, multi-phase installations, and scope additions.
  • Improve the implementation playbook and site-readiness checklists.

Qualifications

  • Trades experience in electrical, industrial installation, controls, or related skilled trade with comfort around three-phase panels.
  • Electrical safety fundamentals with knowledge of lockout/tagout; certification is a plus and may be provided.
  • Tool fluency with multimeter, clamp meter, drill, torque tools, and label printer.
  • Willingness to travel up to 75%.
  • Documentation discipline with clear photographs and accurate notes.
  • Comfort with software: creating machines, mapping sensors, updating installation status, and coordinating via collaboration tools.
  • Customer-facing communication skills as the technical face of Guidewheel on site and remote calls; daily status updates to TAM.
  • Valid driver’s license and clean driving record.

Skills

Required:Electrical safety and lockout/tagoutPanel and electricalworkDocumentationRemote troubleshootingCustomer-facing communication
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Guidewheel

AI-Powered Machine Intelligence That Clips On in Minutes

AI-powered factory operations software that delivers real-time visibility, reduces downtime, and boosts production—with results in hours, not days.

factory operationsreal-time visibilitydowntime reductionproduction boostAI-powered
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