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Last Mile Hub Manager (10th of Ramadan)

بوسطة· Operations – Operations Core
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Hybrid (10th of Ramadan / Sharqia)Full-timePosted 1mo ago

About the role

Hub Manager responsible for end-to-end hub operations, ensuring parcels are received, processed, and dispatched on schedule, managing the hub team, performance, and adherence to SLAs.

Responsibilities

  • Responsible for the Hub infrastructure.
  • Responsible for the financial management in the hub and manage the cash flow.
  • Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description.
  • Ensure that the achievement and records are consistently kept across the Hub daily workflow.
  • Monitoring the stars and the hub members salaries, bounce and deductions.
  • Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately.
  • Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars.
  • Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days).
  • Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA).
  • Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team.
  • Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis.
  • Following up the “Freshdesk” and ensure resolving the assigned tickets within the agreed SLA on a daily basis.
  • Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities.
  • Be an effective role model to other staff members in the hub.
  • Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members.
  • General all monthly, quarterly, annual Hub Reports.

Qualifications

  • - Bachelor’s degree.
  • - Minimum of 5-7 years of experience in logistics, shipping, or warehouse management, with at least 3 years in a managerial role.
  • - Proficient in English.
  • - Proven ability to lead and motivate a diverse team, fostering a collaborative and results-oriented environment.
  • - Strong verbal and written communication skills for effective interaction with team members, management, and customers.
  • - Exceptional analytical and problem-solving skills to efficiently address operational challenges.
  • - Capacity to adapt to changing priorities and thrive in a fast-paced environment.

Skills

Required:Hub operations managementFinancial managementTeam leadership and coachingSLA and process adherenceCommunication
Last updated Oct 21, 2026. Interested? Apply on the company site.
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