Senior Hub Communications Associate ( Sharkia )
Hybrid (Sharqia), SharqiaFull-timePosted 1mo ago
About the role
Role to manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams with a focus on problem-solving, SLA compliance, and cross-department coordination.
Responsibilities
- Handle and follow up on all Freshdesk tickets related to the hub.
- Coordinate with CS, AMs, and Operations to resolve client and order issues.
- Track liability and ensure all cases are closed within SLA.
- Monitor Aging orders and escalate delays when needed.
- Act as the main communication point between internal teams and clients.
- Prepare short, clear reports on returns, open tickets, and key issues.
- Assist in coordinating the logistics for special handling items (e.g., hazardous materials, high-value goods).
- Ensure all required documentation for returns (e.g., proof of delivery, inspection reports) is accurately filed and shared with the appropriate stakeholders.
Qualifications
- Bachelor’s degree in Business, Logistics, or related field.
- 1 to 3 years of experience in communication, logistics, and customer service.
- Strong coordination, problem-solving, and communication skills.
- Proficiency in CRM/ticketing systems (e.g., Freshdesk).
- Good English and fluent Arabic (verbal and written).
- Ability to handle pressure and multitask effectively.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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