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Specialist, Omnichannel - Digital Experience NAM

Arc'teryx· Operations Solutions - NAM
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Hybrid (North Vancouver, BC)CA$82k - CA$108kFull-timePosted 1mo ago

About the role

Specialist focused on Omnichannel Digital Experience to align ARC'TERYX stores, Omnichannel services, and guest experiences across digital channels. Partners with Digital Commerce, Product, UX, Analytics, Marketing, and Retail Operations to improve online-to-offline guest journeys and Omnichannel capabilities.

Responsibilities

  • Identify and support implementation of opportunities that may improve store traffic, Omnichannel conversion, Click & Collect adoption, and store-driven digital revenue through experience, service, and merchandising enhancements.
  • Partner with Digital Commerce, UX, Product, and Retail Operations teams to continuously improve how guests discover, engage with, and transition between digital and physical retail experiences.
  • Assess digital guest journeys and cross-channel handoff points to identify opportunities that improve service adoption, guest satisfaction, and operational efficiency.
  • Support New Store Openings by coordinating and maintaining digital store content, services, inventory visibility, and Omnichannel experiences across web and app platforms.
  • Provide NAM retail and guest experience input to Ecommerce and Digital Product teams to support Omnichannel roadmap planning and ensure retail and guest requirements are considered in future enhancements.
  • Share data, insights, and operational feedback to inform prioritization discussions for digital capabilities that strengthen the connection between ecommerce and retail, including inventory visibility, fulfillment services, store discovery, and post-purchase experiences.
  • Support the development and rollout of new Omnichannel capabilities including Click & Collect, Endless Aisle, store inventory visibility, Buy Online Ship to Store, and future fulfillment experiences.
  • Provide guest, store, and operational impact assessments for new digital capabilities, ensuring solutions are scalable, support operational excellence, and enhance the guest experience.
  • Support the investigation, testing, and resolution of Omnichannel service and platform issues, partnering with Ecommerce and Technology teams to ensure a stable and reliable guest experience.
  • Track, analyze, and summarize the impact of Omnichannel digital initiatives on store traffic, service adoption, conversion, guest engagement, and store-driven sales performance to support decision-making.
  • Partner with Analytics teams to identify opportunities, trends, friction points, and guest behaviors, translating insights into recommendations that improve revenue, adoption, and operational effectiveness.
  • Support the development of reporting and performance scorecards that provide visibility into the health, effectiveness, and adoption of Omnichannel services across digital channels.
  • Own the accuracy and consistency of how Arc'teryx stores are represented across digital touchpoints, helping guests discover store locations, inventory availability, services, events, and fulfillment options.
  • Partner with cross-functional teams to improve how guests discover stores, shop available inventory, engage with store services, and connect with retail locations through digital experiences.
  • Support the continuous enhancement of Click & Collect, fulfillment, and store-focused experiences across Arc'teryx web and app platforms to improve traffic, conversion, and guest satisfaction.
  • Review guest-facing communications related to Omnichannel services, ensuring messaging is accurate, clear, and aligned with service expectations.
  • Analyze competitor experiences, industry trends, and evolving guest expectations to identify opportunities that strengthen Arc'teryx's Omnichannel capabilities and market differentiation.
  • Partner with Product, Technology, and Analytics teams to identify opportunities for AI-driven guest experiences, intelligent recommendations, and enhanced digital-to-store engagement.
  • Maintain a list of digital experience improvement opportunities informed by guest feedback, operational insights, analytics, and evolving business priorities, and support prioritization discussions with the Senior Manager and cross-functional partners.
  • Collaborate with internal teams and external partners to support testing, implementation, and continuous optimization of new digital experiences and Omnichannel capabilities.
  • Maintain Omnichannel documentation, guest journey maps, business requirements, process flows, system summaries, and knowledge repositories to support operational readiness, roadmap planning, and cross-functional alignment.
  • Provide store and operational impact assessments for future digital capabilities, helping ensure new experiences are scalable, operationally sustainable, and aligned to business and guest experience objectives.
  • Contribute insight and recommendations that support Arc'teryx's future-state Omnichannel planning and strengthen the connection between digital and physical retail experiences.

Qualifications

  • Post-secondary education related to Business, Operations, Ecommerce, Project Management, Digital Experience, or a related field.
  • Experience across Ecommerce, Digital Experience, Retail Operations, Omnichannel, Product Management, or related business functions.
  • Strong understanding of digital customer journeys, ecommerce experiences, UX principles, and Omnichannel services.
  • Ability to work across multiple teams and translate guest, store, and business needs into actionable recommendations.
  • Experience analyzing performance metrics, identifying trends, and using data to support decisions and enhancements.
  • Clear communication with cross-functional partners and ability to summarize insights, risks, and recommendations for leaders.
  • Proactive in identifying root causes, solving problems, and supporting continuous improvement.
  • Curiosity about emerging technologies, AI-enabled experiences, and the future of retail.
  • Flexible and adaptable in ambiguity, able to manage multiple priorities and stakeholders in a fast-paced environment.
  • Passion for work and for outdoor lifestyle.

Skills

Required:Omnichannel strategy and executionData analysis & metricsCross-functional collaboration

Benefits

  • Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 EAP.
  • Financial wellbeing - RRSP matching, eligibility for Annual Incentive Plan and access to ESPP where applicable.
  • Time & Flexibility - Paid time off, wellness time, No Wasted Day program.
  • Family support - Parental leave top-up and nesting period for new parents.
  • Growth, community & gear - Professional development, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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