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Lead - Full Time

Arc'teryx· Retail Stores – Arc'teryx Pike St
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Seattle, WA$24.72/hr - $27.4/hrFT Temp/SeasonalPosted 1mo ago

About the role

Store Lead responsible for guiding the guest experience, coaching Product Guides, and overseeing store operations across the five pillars (experience, product, community, operations, and people) in alignment with Arc’teryx Vision, Purpose and Values.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during shifts and monitoring sales floor activity
  • Supporting product guides in delivering a world-class guest experience through authentic technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days a week
  • Overseeing the five pillars of the business (experience, product, community, operations and people)
  • Building community by sharing brand information and event specifics with team and guests
  • Coaching and providing feedback to product guides to unlock potential and hit targets
  • Supporting inventory management including receiving, processing, restocking, destocking, and visual merchandising
  • Communicating company initiatives, policies, and priorities to the team in collaboration with the Store Manager
  • Managing store operations with sales targets, labor and budget oversight
  • Networking with partners to support events and maximize brand engagement in the community
  • Managing opening and closing procedures as designed by the company and leadership team
  • Answering store phones, responding to voicemails/emails, and occasionally engaging on regional social channels
  • Rotating through focus areas to deepen understanding of the five pillars
  • Utilizing POS to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Qualifications

  • One or more years of leadership experience
  • 1–2 years of retail experience
  • Passion for coaching others and delivering exceptional customer service
  • Ability to give timely feedback and develop others
  • Able to adhere to health and safety guidelines
  • Ability to set a clear vision and align team around goals
  • Strong time management and adaptability to daily business needs
  • Flexible and adaptable in the face of ambiguity
  • Commitment to doing what is right and getting outside when possible
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs

Skills

Required:Leadership experienceCustomer servicecoaching & feedback

Benefits

  • Growth, community & gear – professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
  • Time & Flexibility – paid time off and dedicated paid days to get outside & explore (Live it, Learn It)
  • Wellbeing – 24/7 Employee Assistance Program (EAP)
  • Health – extended health, dental, and vision coverage (full-time) including mental health and fertility benefits
  • Financial wellbeing – 401(k) matching, eligibility for Annual Incentive Plan and ESPP (where applicable)
  • Family support – parental leave for birthing and non-birthing parents
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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