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Lead - Full Time

Arc'teryx· Retail Stores – Arc'teryx SoHo
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New York$28.1/hr - $31.3/hrFull-timePosted 1mo ago

About the role

Store leadership position responsible for guiding Product Guides, overseeing guest experience, and managing store operations across experience, product, community, operations, and people.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
  • Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
  • Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
  • Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
  • Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
  • Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
  • Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
  • Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
  • Networking with potential partners to support events and to help maximize brand engagement in the community
  • Managing the opening and closing procedures for the store, as designed by the company and leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
  • Rotating through areas of focus to deep dive into each of the five pillars of the business
  • Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Qualifications

  • One or more years of leadership experience, and 1 – 2 years of retail experience
  • Excited by the opportunity of unlocking someone’s potential, and coaching others comes naturally
  • Passion for customer service and delivering an exceptional guest experience
  • Ability to seek and offer relevant feedback, coaching and development in the moment
  • Comfort adhering to and enforcing health and safety guidelines at all times
  • Proven ability to set a clear vision, align team around goals and foster commitment
  • Strong time management skills and adaptability to daily business needs
  • Flexibility and adaptability in the face of ambiguity
  • Commitment to doing what is right and a passion for outdoor living
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs

Skills

Required:Retail leadershipCustomer serviceProduct knowledge

Benefits

  • Growth, community & gear - Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, and gear discounts
  • Time & Flexibility - Paid time off, dedicated paid days to get outside & explore
  • Wellbeing - 24/7 Employee Assistance Program (EAP)
  • Health - Extended health, dental, and vision coverage, mental health support
  • Financial wellbeing - Retirement plan matching, incentive programs, ESPP where applicable
  • Family support - Parental leave for birthing and non-birthing parents
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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