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Account Services Coordinator (Temporary - 7 Months)

Arc'teryx· Regional Supply Chain – NAM
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Hybrid (North Vancouver)CA$62k - CA$81kFixed Term (Full Time)Posted 1mo ago

About the role

Account Services Coordinator – NAM (Temporary) supports wholesale account fulfillment by translating inventory availability into orderbook decisions, managing prebook, in-season, and replenishment orders, and balancing supply constraints with account priorities to maintain service levels.

Responsibilities

  • Executing against wholesale service level targets, including fulfillment rate, on-time delivery, and order fulfillment accuracy across accounts
  • Managing the wholesale orderbook across prebook, in-season, and replenishment orders, validating orders against available inventory and supply plans, and maintaining accurate order prioritization rules
  • Optimizing shipment timing and phasing to maximize fill rates while protecting inventory health and margin
  • Partnering with Wholesale Sales to manage account expectations, delivery windows, and orderbook changes
  • Translating demand and inventory plans into wholesale order fulfillment decisions, balancing competing priorities across accounts under supply constraints
  • Developing and refining orderbook management practices that improve fill rate consistency and reduce fulfillment exceptions across wholesale accounts
  • Building deeper cross-functional partnerships with Demand Planning, Supply Planning, and Commercial teams to strengthen how the region anticipates and responds to supply constraints

Qualifications

  • Bachelor’s degree in business, Supply Chain Management, Operations Management, or a related field
  • 2+ years of experience in Allocation, Wholesale Operations, or a similar supply chain role
  • Solid understanding of orderbook management, including prebook, in-season, and replenishment order types
  • Working understanding of fill rate and service level optimization, and how inventory constraints affect order fulfillment
  • Experience managing large volumes of orders across multiple accounts with strong attention to detail
  • Strong Excel and data analysis skills, with the ability to investigate and resolve fulfillment issues
  • Clear and effective communicator, able to translate supply constraint trade-offs for commercial and planning partners
  • Ability to collaborate effectively with cross-functional partners

Skills

Required:Wholesale service level optimizationOrderbook managementInventory planningExcel & data analysis

Benefits

  • Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 EAP
  • Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and ESPP where applicable
  • Time & Flexibility - Paid time off, wellness time, and No Wasted Day program
  • Family support - Parental leave top-up and nesting period for new parents
  • Growth, community & gear - Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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