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Network Operations Analyst

Megaport· Compute – Operations /
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Hybrid (Brisbane, Queensland)Full-time - PermanentPosted 1mo ago

About the role

Network Operations Analyst role within Latitude.sh, now part of Megaport, focusing on incident response, operational excellence, and proactive improvements for a high-performance, global network offering Compute-as-a-Service and private connectivity.

Responsibilities

  • Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls;
  • Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required;
  • Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence;
  • Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;
  • Plan and support network expansions, topology changes, and capacity improvements;
  • Maintain accurate and up-to-date network documentation, procedures, and incident records;
  • Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds;
  • Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents.

Qualifications

  • Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience);
  • Advanced English communication skills (B2 level or higher), both written and spoken;
  • Solid understanding of networking fundamentals and protocols, including Layer 2 & 3 concepts (MAC, VLAN, Trunking, Spanning Tree), IP networking (ARP, Subnetting, ACLs, DHCP), Routing (BGP, OSPF), Transport & management (TCP, UDP, SNMP, NTP, SSH), Troubleshooting tools (Ping, Traceroute);
  • Proven ability to troubleshoot production environments with a hands-on and analytical approach;
  • Strong prioritization skills and ability to operate calmly under pressure;
  • Clear communication skills, with the ability to explain technical topics to different audiences;
  • Proactive mindset and willingness to continuously learn and improve;
  • Cisco CCNA certification (required); higher-level certifications are a plus

Skills

Required:Advanced English communicationNetworking fundamentalsIncident responseDocumentation and RCA
Nice to have:Vendor/Provider coordination

Benefits

  • Best team ever. Legit. (Sorry other teams)
  • Flexible work (remote-friendly & balanced schedules)
  • Birthday leave—celebrate yourself 🎉
  • Generous parental leave program.
  • Health & wellness program
  • Global team of experts who love what they do
  • Recognition programs that actually mean something
  • Access to an innovative and collaborative culture where your impact is visible.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
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