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Network Operations Analyst

Megaport· Compute – Operations
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Hybrid (Sofia)Full-time - PermanentPosted 1mo ago

About the role

Network Operations Analyst role within Latitude.sh (now part of Megaport) focused on operating, maintaining, and improving a global, latency-sensitive network infrastructure supporting bare-metal and cloud-adjacent workloads.

Responsibilities

  • Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls
  • Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required
  • Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence
  • Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents
  • Plan and support network expansions, topology changes, and capacity improvements
  • Maintain accurate and up-to-date network documentation, procedures, and incident records
  • Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds
  • Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents

Qualifications

  • Advanced English communication skills (B2 level or higher), both written and spoken
  • Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience)
  • Solid understanding of networking fundamentals and protocols, including: Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree; IP networking: ARP, Subnetting, ACLs, DHCP; Routing: BGP, OSPF; Transport & management: TCP, UDP, SNMP, NTP, SSH; Troubleshooting tools: Ping, Traceroute
  • Proven ability to troubleshoot production environments with a hands-on and analytical approach
  • Strong prioritization skills and ability to operate calmly under pressure
  • Clear communication skills, with the ability to explain technical topics to different audiences
  • Proactive mindset and willingness to continuously learn and improve
  • Cisco CCNA certification (required); higher-level certifications are a plus

Skills

Required:Advanced English communicationNetworking fundamentalsLayer 2 & 3 conceptsIP networkingRouting protocolsTroubleshootingIncident managementNetwork monitoringCommunicationOwnership and urgency

Benefits

  • Best team ever. Legit.
  • Flexible work (remote-friendly & balanced schedules)
  • Birthday leave—celebrate yourself
  • Generous parental leave program.
  • Health & wellness program
  • Global team of experts who love what they do
  • Recognition programs that actually mean something
  • Access to an innovative and collaborative culture where your impact is visible.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
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