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Network Operations Tech Lead

Megaport· Compute – DIOPS
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Hybrid (Brisbane)Full-time - PermanentPosted 1mo ago

About the role

The Network Operations Tech Lead oversees the 3rd shift, ensuring 24/7 availability, stability, and performance of Latitude.sh’s global network infrastructure. Combines hands-on technical work with team leadership, acting as primary escalation point during overnight operations and driving continuous improvement across the NetOps team.

Responsibilities

  • Provision and deliver servers to customers within agreed delivery timeframes
  • Execute full provisioning workflow (hardware configuration and validation, firmware updates, RAID setup, OS installation Linux/Windows, network configuration, IPMI/BMC access)
  • Run pre-delivery checks and validation
  • Coordinate with data center teams for physical tasks (racking, cabling, component swaps)
  • Prioritize daily work according to delivery windows and guidance from the DIOPS Tech Lead
  • Track status and deadlines for orders and meet delivery windows
  • Flag at-risk orders to the DIOPS Regional Manager and escalate complex issues to Regional Manager
  • Follow standardized delivery workflows, runbooks, and checklists; suggest improvements
  • Participate in retrospectives for delivery misses and delays
  • Maintain delivery records in real time (order status, configurations, issues)
  • Document non-standard steps and recurring issues for runbooks
  • Maintain accurate asset and configuration information for every server delivered

Qualifications

  • English communication skills (B2 level or higher)
  • Bachelor's degree in Technology, Engineering, or related field (or equivalent professional experience)
  • Proven experience leading or mentoring technical teams in a network operations environment
  • Deep understanding of networking fundamentals and protocols (Layer 2/3, IP networking, Routing, Transport & management, Troubleshooting tools)
  • Strong incident command skills and ability to lead cross-functional response during critical events
  • Excellent prioritization and decision-making under pressure
  • Clear and effective communication with technical and non-technical audiences
  • Cisco CCNA certification (required); CCNP or higher strongly preferred

Skills

Required:English communicationLeadership / MentoringNetworking fundamentals

Benefits

  • Flexible working environment – remote-first with coworking options
  • Generous leave plans – parental, birthday, and purchased annual leave
  • Health and wellness support – wellness allowance and initiatives
  • Comprehensive learning support – study and training allowance plus paid study leave
  • Creative, modern workspaces and access to coworking via WeWork when remote
  • Motivated, inclusive team
  • Recognition programs – Legend and Kudos award
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
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