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Senior Operations Analyst

Megaport· Compute – Operations
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Hybrid (Brisbane, Australia)Full-time - PermanentPosted 1mo ago

About the role

Senior Operations Analyst responsible for maintaining high availability and service quality across global infrastructure, leading operational tasks, hardware provisioning, and supporting data center environments.

Responsibilities

  • Lead the execution and coordination of operational tasks involving infrastructure services – including servers, storage, networking equipment, and platform software
  • Perform and oversee rack and stack activities, hardware installation, and in-cabinet maintenance
  • Manage relationships and workflows with remote data center techs, ensuring adherence to operational standards and procedures
  • Install, configure, and troubleshoot Linux and Windows operating systems
  • Conduct root cause analysis and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management
  • Configure, maintain, and troubleshoot out-of-band management platforms such as IPMI/BMC
  • Support and improve internal operational documentation, workflows, and escalation procedures
  • Mentor junior team members and contribute to continuous improvement initiatives

Qualifications

  • Advanced English communication skills (B2 or higher)
  • Proven experience with server hardware, including diagnostics, replacements, and upgrades
  • Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination
  • Proficiency with monitoring platforms, ticketing systems, and incident handling workflows
  • Solid knowledge of Linux system administration (CentOS, Ubuntu, or similar), including command line operations, scripting, and performance tuning
  • Working knowledge of Windows Server environments
  • Familiarity with RAID technologies, disk provisioning, and troubleshooting storage systems
  • Bachelor's degree in Computer Science, Information Systems, or similar working experience
  • Prior experience in a senior role within a data center operations or infrastructure support team is a strong plus

Skills

Required:English communicationServer hardwareData center standardsLinux system administrationWindows ServerRAID/storageOut-of-band managementDocumentation and workflows
Nice to have:MentoringAutomation/scripting (Nice to Have)

Benefits

  • Best team ever. Legit.
  • Flexible work (remote-friendly & balanced schedules)
  • Birthday leave—celebrate yourself
  • Generous parental leave program
  • Health & wellness program
  • Global team of experts who love what they do
  • Recognition programs that actually mean something
  • Access to an innovative and collaborative culture where your impact is visible
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
Company profileWebsite

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