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Team Lead

Mulberry· Retail Stores
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Regent St, London£33.5k + bonusMaternity CoverPosted 1mo ago

About the role

Team Lead (Maternity Cover) at Mulberry, on-site in Regent St, London. Leads customer-focused store operations, develops the team, drives commercial performance, and embodies Mulberry values including sustainability and inclusivity.

Responsibilities

  • You will always be Customer focused: You will nurture a welcoming and fun environment for your customers and team.
  • You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
  • You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
  • You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
  • You will help to develop the best team: You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
  • You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
  • You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
  • You will be commercially driven: You will continually demonstrate a commitment to driving growth in your store.
  • You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
  • You will care about people and the planet: You will embody our Values in all you do by being honest, dynamic, and community spirited.
  • You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
  • You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

Qualifications

  • Inspiring
  • Engaging
  • Agile
  • Perceptive
  • A natural Coach
  • In love with fashion!

Skills

Required:Customer focusTeam developmentCRM tools (in-store)Operational excellence

Benefits

  • Competitive basic salary
  • Bonus
  • Product allowance
  • An enviable staff discount and exclusive access to staff sales
  • Pension Contributions & Life Assurance
  • Training and opportunities to develop
  • x2 paid volunteering days per year
  • Access to Help@Hand - wellbeing service including remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Mulberry

Shop the official mulberry.com website for timeless British luxury. Discover our classic leather bags, accessories, womenswear and travel collections.

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