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Resolution Response Specialist

Maven Clinic· Benefits Support Delivery
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RemoteFull-timePosted 1mo ago

About the role

Remote position within Maven Clinic's Benefits Support Delivery team.

Responsibilities

  • Respond to and resolve member and provider inquiries related to benefits and coverage.
  • Coordinate with internal teams to ensure accurate benefit interpretation and timely responses.
  • Document interaction outcomes and maintain up-to-date case notes in the CRM.
  • Identify patterns or gaps in benefit communications and contribute to process improvements.

Qualifications

  • Experience in customer service or support roles, preferably in healthcare or benefits.
  • Strong communication and problem-solving skills.
  • Ability to work independently in a remote setting and manage time effectively.
  • Familiarity with benefit terminology and health insurance concepts is a plus.

Skills

Required:Customer supportCommunication

Benefits

  • Competitive compensation package
  • Remote-friendly work environment
  • Opportunities for career growth within Maven Clinic
  • Collaboration with cross-functional teams to improve patient and provider experiences
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Maven Clinic

The next generation of care for women and families

Maven helps companies retain talent, improve health outcomes, and reduce maternity and fertility costs. We support every path to parenthood: Pregnancy, Fertility, Egg Freezing, Adoption, Surrogacy, Infant Care, Breastmilk Shipping, and Manager Training.

Women's healthFamily healthVirtual careFertilityPregnancyInfertilityParentingMenopause
Company profileWebsite

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