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Customer Success Manager, Growth

Linear· GTM
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RemoteFull-timePosted 1mo ago

About the role

Customer Success Manager to manage relationships with Linear’s top customers, onboard new customers, provide ongoing support and enablement, and drive customer satisfaction and retention.

Responsibilities

  • Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback
  • Become a product expert and help customers use Linear to drive business outcomes
  • Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
  • Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

Qualifications

  • 3+ years relevant work experience in a technical customer-facing role
  • SaaS and startup experience a must; comfortable working and adapting in a fast paced and flexible environment
  • Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
  • Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
  • Previous experience working with product + engineering teams and/or developer tools is preferred

Skills

Required:Customer relationship managementProduct adoption and enablementCross-functional collaboration

Benefits

  • Interesting and challenging work
  • Work-life balance
  • Competitive salary and equity
  • Employee-friendly equity terms (early exercise, extended exercise)
  • Stipend to set up your home office
  • Paid lunch and coffee during workdays
  • Work remotely, no commuting to the office
  • Paid co-working space/desk at an office
  • Health, dental, and vision insurance (US)
  • Regular team events and offsites
  • 5 weeks of paid vacation
  • 4 months of paid parental leave
Last updated Sep 9, 2026. Interested? Apply on the company site.
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About Linear

Plan and build your product

Linear streamlines issues, projects, and roadmaps. Purpose-built for modern product development.

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