← All roles

Chief of Staff (Office of the CEO)

Giga· Strategy & Operations
Apply on company site
San Francisco$200k - $220kFull-timePosted 1mo ago

About the role

Chief of Staff to the CEO at an AI-driven voice and customer experience platform, acting as the CEO’s operator, thought partner, and organizational connective tissue to drive strategic and operational excellence.

Responsibilities

  • Build and lead the daily operations of the executive office — the processes, rhythms, and infrastructure that let the CEO operate with the highest leverage
  • Act as an extension of the CEO with internal and external stakeholders: assess all incoming inquiries, determine priority and proper course of action, and route or handle accordingly
  • Serve as the primary point of contact for the CEO’s direct reports; work in close partnership with the EA to ensure the CEO’s calendar is tightly aligned with company priorities
  • Stand in for the CEO in selected meetings, challenge ideas, offer perspective, and drive follow-through on action items
  • Manage the CEO’s external brand and reputation, including how they show up with investors, customers, and the broader ecosystem
  • Build and run the cadence for leadership meetings, board meetings, and leadership offsites - including structuring and helping deliver company-wide communications
  • Drive quarterly planning cycles, OKRs, leadership reviews, and major business updates
  • Own the company operating dashboard: define the metrics, instrument them, track them weekly, and flag what’s slipping before anyone has to ask
  • Design meetings so they’re decisive, not just informative - sharper agendas, cleaner decisions, ruthless follow-through
  • Lead strategic initiatives end-to-end that span Eng, GTM, and Ops - especially work that doesn’t neatly fit within the org chart
  • Proactively track high-priority initiatives, surface blockers and dependencies early, and follow up with owners when goals aren’t being met - with actionable recommendations
  • Promote team integration, cross-functional communication, and collaboration across the organization
  • Own board cadence: deck production, narrative, data room, and all prep that makes every board interaction count
  • Support fundraising - modeling, materials, diligence coordination
  • Build and maintain a process to track and nurture key relationships across investors, customers, and strategic partners
  • Synthesize business performance, risks, and open decisions into crisp communications for external audiences
  • Serve as a genuine thought partner to the CEO: challenge assumptions, offer a different perspective, and help think through high-impact decisions with analysis, options, and clear recommendations
  • Live in the future - maintain focus on long-term planning and strategic priorities even as the day-to-day demands attention

Qualifications

  • 3–7 years of demonstrated slope in BizOps, strategy, or operator roles at high-velocity companies - frontier AI labs, top-tier startups, or the consulting/banking-to-operator path
  • AI-native. You’ve shipped or operated close to LLM products and understand eval and inference economics well enough to be dangerous
  • Exceptional writer and thinker
  • Superb judgment with confidential information, competing priorities, and executive-level relationships
  • Proven track record leading complex, multi-stakeholder initiatives from ambiguous start to clean finish
  • High floor under pressure
  • Low ego, high ownership - you don’t need credit, you need things to get done

Skills

Required:Executive operationsStrategic planningCross-functional leadership

Benefits

  • Catered lunch daily + dinner stipend
  • $500/month commuter + wellness benefit (gym, fitness classes, mental health)
  • Medical, dental, and vision coverage
  • 401(k) plan
  • Paid parental leave (12 weeks maternal, 6 weeks paternal)
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Giga

AI that talks like a human.

Enterprises choose Giga for AI agents that manage complex workflows, deploy rapidly, and deliver human-like customer experiences at scale.

AIsupport automationenterprise supportworkflow managementhuman-like customer experiences
Company profileWebsite

More open roles at Giga