← All roles

Customer Success Lead (San Francisco)

Giga· Sales
Apply on company site
San Francisco$200k - $250k + equityFull-timePosted 1mo ago

About the role

Customer Success Lead to own consumption across enterprise production customers, drive usage to committed minimums and beyond, coordinate between Forward Deployed Engineers and Enterprise Sales, and define how customer success operates at Giga.

Responsibilities

  • Own consumption plans for every account in the book from go-live to annual minimum and beyond, tracking weekly and ensuring progress.
  • Quarterback timelines externally for scope expansion and internally with FDEs and Product to prioritize fixes and ensure on-time delivery.
  • Act as the single point of contact for production escalations, communicate impact and cost to the customer, and coordinate with FDEs to restore volume.
  • Evangelize future shipping and next use cases, mine data for value and drive opportunities with the Enterprise Sales Representative.
  • Lead executive cadence with VPs/SVPs in customer organizations and participate in value reviews and quarterly business reviews when relevant.
  • Collaborate with RevOps to surface usage against commit and blockers to the revenue organization.

Qualifications

  • 5+ years in customer success, technical account management, or account management at usage-based or consumption-pricing companies (e.g., API platforms, CCaaS, cloud data, AI platforms).
  • Experience taking a customer from go-live to full value and beyond with measurable results.
  • Strong ability to read and analyze usage data; SQL or advanced spreadsheet skills.
  • Experience with contact center metrics and decision-making at VP/SVP level.
  • Proven cross-functional leadership to drive production timelines without doing other teams’ work.

Skills

Required:Usage/NRR planningData analysis (SQL/advanced spreadsheets)Executive relationship management

Benefits

  • $200K to $250K OTE (75% base / 25% variable) + equity
  • Catered lunch daily
  • Dinner stipend
  • $500/month wellness & commuter benefit
  • 401(k) plan
  • Paid parental leave (12 weeks maternal, 6 weeks paternal)
  • Medical, dental, and vision coverage
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Giga

AI that talks like a human.

Enterprises choose Giga for AI agents that manage complex workflows, deploy rapidly, and deliver human-like customer experiences at scale.

AIsupport automationenterprise supportworkflow managementhuman-like customer experiences
Company profileWebsite

More open roles at Giga