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Executive Business Partner, Customer Success

Deepgram· Customer Success
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RemoteFull-timePosted 1mo ago

About the role

Executive Business Partner to the SVP of Customer Success, combining executive support with business analytics, operations, and program management to increase the operating effectiveness and visibility of the Customer Success organization.

Responsibilities

  • Manage and strategically prioritize the SVP of Customer Success's calendar, meetings, and commitments.
  • Ensure the SVP is prepared for key customer, executive, board, leadership, and cross-functional meetings with context, data, materials, and decisions.
  • Help prioritize incoming requests and determine what requires direct involvement vs. delegation.
  • Track decisions, commitments, and follow-ups to prevent stalling.
  • Coordinate travel, leadership meetings, team events, offsites, and executive logistics.
  • Organize and prepare executive communications, presentations, agendas, and internal updates.
  • Participate in CS forecasting, business reviews, and operating meetings.
  • Develop understanding of CS metrics (retention, renewals, expansion, health, risk, capacity).
  • Understand data sources, calculations, gaps, and connectivities; ensure forecasts and updates are well-supported with insights.
  • Ask probing questions behind data to identify drivers and actions.
  • Identify inconsistencies or gaps in forecasts and work with leaders to resolve.
  • Synthesize data into concise executive insights and narratives.
  • Prepare for executive, board meetings, quarterly business reviews, and strategic planning.
  • Maintain continuity across reporting periods and track trends and forecast movements.
  • Support operating rhythms and ensure data, risks, and recommendations are prepared for reviews.
  • Establish expectations for recurring reporting and business reviews across CS functions.
  • Track forecast commitments and ensure follow-through.
  • Differentiate between reporting activity and actionable insights.
  • Surface issues early and ensure executive intervention when needed.
  • Create consistency in communicating CS performance internally and to executives.
  • Support high-priority CS initiatives from problem definition through execution.
  • Structure ambiguous problems with defined workstreams, owners, dependencies, timelines, data needs, and decisions.
  • Coordinate cross-functional initiatives with Sales, Finance, RevOps, Product, Support, etc.
  • Maintain visibility into priorities, risks, dependencies, and initiatives.
  • Develop lightweight dashboards, trackers, documentation, and processes to improve CS execution.
  • Identify recurring operational friction and data gaps; recommend improvements.
  • Prepare leadership meetings, business reviews, forecasting sessions, planning cycles, and updates.
  • Maintain action registers and follow through with owners on commitments.
  • Coordinate special projects and strategic initiatives for the SVP of CS.
  • Synthesize information from meetings, email, Slack, CRM, systems, and data sources into concise summaries and actions.
  • Create materials that help senior leaders understand what happened, why, what it means, and what we’re doing about it.

Qualifications

  • Experience supporting a senior executive, leading business operations, strategy & operations, program management, analytics, or a combination of these responsibilities.
  • Strong business acumen and ability to quickly understand business models, operating metrics, and performance drivers.
  • Strong analytical instincts; comfortable with quantitative information even if not a dedicated data analyst.
  • Ability to interrogate data, identify inconsistencies, recognize patterns, and determine what additional questions are needed.
  • Experience translating operational information into concise executive-level insights and narratives.
  • Strong project and program management skills with ability to move work forward across teams.
  • Exceptional organizational skills and attention to detail with business objectives in mind.
  • Ability to operate independently and make judgments with incomplete information.
  • Strong written and verbal communication skills.
  • Ability to synthesize large amounts of information into clear priorities, actions, decisions, and recommendations.
  • High discretion and sound judgment with confidential information.
  • Strong follow-through; proactively identifies gaps and digs to resolve them.

Skills

Required:Executive calendar and meeting managementData interpretation and storytellingForecasting and performance analysisCross-functional program managementExecutive communications and materialsOperating rhythms and governance

Benefits

  • Not specified in description
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Deepgram

Building foundational AI for speech transcription and understanding.

Deepgram is a foundational AI company on a mission to understand human language. We give any developer access to the most advanced speech AI transcription and understanding with just an API call. Our models deliver the fastest, most accurate transcription alongside contextual features like summarization, sentiment analysis, and topic detection. Beyond that, developers can: 🔊 Process live-streaming or pre-recorded audio 🌎 Transcribe in dozens of languages ⚙️ Train custom models for unique use cases 🔑 Access deep NLU with a unified API 💻 Build in any programming language with our SDKs ✅ Deploy on-prem or on DG’s managed cloud 📈 Get scalable GPU infra for training and inference Deepgram is a proud NVIDIA partner and Y Combinator company, and we recently completed a $72M Series B to define the future of AI Speech Understanding, making us the most-funded speech AI company at its stage.

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