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Account Manager

Render· Sales Organization
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Remote$252k - $309kFull-timePosted 1mo ago

About the role

Render is seeking a foundational Account Manager to build and nurture relationships with its fastest growing and highest potential customers. The role combines commercial ownership with technical guidance, focusing on adoption, expansion, renewal management, and acting as a long-term partner to customers in a product-led growth environment.

Responsibilities

  • Manage a large book of ~300 commercial accounts using a 1-to-many, programmatic engagement model—delivering consistent value at scale through proactive outreach and enablement.
  • Build and run scalable programs that drive adoption and expansion (e.g., onboarding journeys, product education series, lifecycle campaigns, webinars/office hours, and targeted nurture motions).
  • Proactively share best practices, playbooks, and technical guidance in partnership with Customer Engineers—helping customers succeed through self-serve resources and repeatable workflows.
  • Identify and prioritize accounts for targeted, higher-touch interventions using health signals and product usage data; mitigate churn risks through timely education and clear next steps.
  • Own and execute contracting motions across your book, including renewals, annualization/commit motions, and standard commercial expansion—working closely with Sales, RevOps, and Legal to remove friction.
  • Partner cross-functionally with Product, Marketing, and Support to surface customer insights and influence the programs, content, and product improvements that will most impact scaled customers.
  • Track and report on program performance (adoption, retention, renewal/commit conversion, expansion) and continuously iterate based on results.
  • Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.

Qualifications

  • Has 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space.
  • Possesses a commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts.
  • Is familiar with using product usage data or analytics to identify customer health risks and expansion opportunities.
  • Is a strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals.
  • Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives.
  • Is savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion.
  • Is a builder who thrives in ambiguity and capable of shaping new functions and processes.
  • Has a strong sense of empathy and a genuine passion for helping developers and engineering teams succeed.

Skills

Required:Account ManagementContract NegotiationData-Driven Health MonitoringCross-Functional CollaborationCommunication with Stakeholders

Benefits

  • 4 weeks of paid vacation.
  • 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child; includes return plan support.
  • Long-term disability, life insurance, and 401K plans.
  • 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent; FSAs and HSAs available.
  • Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
  • Monthly cell phone and internet subsidy.
  • Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
  • Continuous learning benefits & related support.
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Render

Your fastest path to production

On Render, you can build, deploy, and scale your apps with unparalleled ease – from your first user to your billionth.

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