← All roles

Customer Engineer

Render· Sales Organization
Apply on company site
Remote$188k - $230kFull-timePosted 1mo ago

About the role

Role within Render's Scaled Programs Customer Engineering team to run scaled, digital-first customer engagement and develop tools/content for the broader Field Engineering organization. Focus on one-to-many outreach, onboarding, enablement, and collaboration with Scaled Account Managers and Field Engineering.

Responsibilities

  • Partner with Scaled AMs and Field Engineering teammates to turn expansion and churn signals into plays and outreach
  • Operate startup program onboarding: Intercom checklists, guided flows, activation follow-up
  • Collaborate with Support Engineering to turn recurring issues into scalable programs and content
  • Build and improve scaled-engagement toolkit: in-app programs, outbound triggers, pricing and sizing calculators, POC templates, enablement content
  • Run scaled customer programs: webinars, Slack community touchpoints, pattern-based outreach with account cohorts
  • Translate recurring customer questions into in-product guidance and self-service content
  • Maintain activity tracking and data hygiene so customer signals flow to Field Engineering and Product

Qualifications

  • 3+ years in a customer-facing technical role (customer engineering, solutions engineering, technical support, or developer relations)
  • Comfort with high-volume, one-to-many motion and independently executing scoped programs
  • Strong fundamentals across cloud infrastructure (containers, deploys, autoscaling, networking, CI/CD)
  • Working knowledge of Postgres and common database migration patterns (Heroku, AWS RDS)
  • AI fluency: daily use of AI tools and ability to advise on AI-native/LLM-powered apps
  • Strong written communication; primary producer of docs, playbooks, and in-app content
  • Data-driven, capable of prioritizing work against team goals and seeking context when needed

Skills

Required:Program management in high-volume environmentCloud infrastructure fundamentalsPostgreSQL and database migrationsTechnical writing and content creationAI fluency

Benefits

  • 4 weeks of paid vacation
  • 14 weeks of fully paid parental leave
  • Long-term disability, life insurance, and 401K plans
  • 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent
  • FSAs and HSAs available
  • Monthly lifestyle stipend for wellness, mental health, hobbies, etc.
  • Monthly cell phone and internet subsidy
  • Commuter benefits for Bay Area or home office stipends for remote employees
  • Continuous learning benefits & related support
Last updated Sep 30, 2026. Interested? Apply on the company site.
Render logo

About Render

Your fastest path to production

On Render, you can build, deploy, and scale your apps with unparalleled ease – from your first user to your billionth.

Cloud Application PlatformAPIsWeb ServicesStatic SitesPrivate ServicesDatastoresInfrastructure as Code
Company profileWebsite

More open roles at Render