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IT Support Technician Intern

Datadog· Engineering
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Paris, FranceinternshipPosted 1mo ago

About the role

Datadog internship in Enterprise IT Support focused on hardware/software support for employees, with onboarding, offboarding, security-adjacent tasks, MFA/MDM exposure, and a six-month program beginning in 2027. Hybrid work arrangement.

Responsibilities

  • Learn and assist in providing customer service and technical support for our employees
  • Shadow and support laptop deployment as part of onboarding and refresh cycles
  • Shadow and support laptop collection and account deactivation as part of employee offboarding cycles
  • Participate in new hire orientations to understand policies, best practices and services used within Datadog
  • Assist with general ticketing, account management, and basic troubleshooting under supervision
  • Help maintain hardware and software inventory
  • Contribute to documentation creation and maintenance
  • Observe and support unified communications setups in conference rooms and common areas
  • Participate in team meetings and knowledge-sharing sessions
  • Gain exposure to deployment and security-related projects
  • Support multi-factor authentication (MFA/2FA) setup and troubleshooting for employees
  • Observe and support endpoint device enrollment using mobile device management (MDM) tools
  • Gain familiarity with access management principles, including processes used to grant, review, and revoke employee access
  • Assist in following established procedures when responding to basic IT Security incidents under supervision
  • Participate in identity verification processes
  • Develop skills in various SaaS tools and IT workflows

Qualifications

  • You will graduate in 2027 with a degree in IT, Cybersecurity field
  • This internship is required as part of your academic curriculum
  • You are passionate about technology and eager to learn
  • You love working in a team and helping people
  • You have a basic understanding of computer hardware and software
  • You have great communication skills in English (French is appreciated!)
  • You are curious about how things work and enjoy problem-solving
  • You are available to complete a six-month internship beginning in February, March, April, May, or June 2027.

Skills

Required:Customer serviceLaptop deploymentLaptop collection and account deactivationTicketing systemsMFA/2FA supportMDM
Nice to have:Inventory managementDocumentationAccess management

Benefits

  • Work on meaningful technical challenges alongside engineers across the globe
  • Participation in mentorship and buddy programs
  • Join an in-person intern cohort, attend company social events, and engage with Datadog Community Guilds and employee resource groups
  • Relocation support and travel benefits where applicable
  • Office perks including snacks, drinks, and catered lunches on Monday, Wednesday, and Friday
Last updated Oct 22, 2026. Interested? Apply on the company site.

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