← All roles

Enterprise Customer Success Manager

Datadog
Apply on company site
Hybrid (Seoul)full-timePosted 1mo ago

About the role

Enterprise Customer Success Manager based in Seoul, South Korea, focusing on proactively driving product attachment and strong relationships with Datadog’s largest and most strategic customers in Korea, advocating for the customer internally and ensuring a positive experience.

Responsibilities

  • Partner with Enterprise Account Executives and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
  • Proactively build relationships with customers to achieve loyalty and advocacy within their organization
  • Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
  • Own and project manage the on-boarding process for new customers
  • Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
  • Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Qualifications

  • Customer-centric with 3+ years in a Customer Success or Account Management role
  • Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts in Korea
  • Knowledgeable in working with Fortune 1000 companies and global brands across all industries
  • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
  • Experienced in the B2B tech space or with SaaS companies
  • Able to travel for customer onsite visits and events as required

Skills

Required:Customer SuccessAccount ManagementRelationship Management

Benefits

  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, opportunity to join our Community Guilds
  • Intra-departmental mentor and buddy program for in-house networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous and competitive benefits package
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Datadog

AI-Powered Observability and Security

See inside any stack, any app, at any scale, anywhere.

Company profileWebsite

More open roles at Datadog