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Account Expert

Omnisend· Customer Experience
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Hybrid (Vilnius)€3k/mo+Full-timePosted 1mo ago

About the role

Account Expert at Omnisend focused on customer and partner success in e-commerce marketing, with a data-driven, collaborative environment and opportunities for growth.

Responsibilities

  • Proactively develop strategies with merchants to increase revenue through digital marketing for managed accounts
  • Onboard new clients and set them up for success (migrating contacts, warmup process, setting up campaigns and automations across channels)
  • Be proactive with strategic advice on a weekly/bi-monthly/monthly cadence and respond to client questions timely
  • Provide best practices to help clients achieve business goals
  • Regularly review customer dashboards, address open issues, ensure consistent messaging and escalation
  • Keep merchants up to date on product releases and new features
  • Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement
  • Conduct QBRs, establish quarterly goals for customers and help achieve them
  • Document troubleshooting and problem resolution steps

Qualifications

  • 1-2 years of account management-related experience
  • Understanding of main digital marketing metrics (opens, clicks, conversions)
  • Proven track record of creative problem-solving for customers
  • Experience discussing business and sales topics with clients during renewal/cancellation conversations
  • Excellent communication skills via chat, phone, video conference, and email
  • Strong time management and planning skills; comfortable in office or remote settings
  • Familiarity with Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, Omnisend or similar platforms
  • Experience in ecommerce, SaaS, project management or marketing advisory roles a plus
  • Fluency in English

Skills

Required:Account managementDigital marketing metricsCommunicationCross-functional collaborationTechnical familiarity

Benefits

  • Gross salary starting from 3000 EUR/month based on experience + commission depending on individual results
  • Quarterly salary reviews
  • An unlimited learning budget for self-improvement
  • Working methods and best practices inspired by tech companies
  • Over 80% senior colleagues in Product and leadership presence
  • Flexible working hours
  • Hybrid work arrangement in Vilnius, Kaunas, Charleston (three days in office, two remote); fully remote if based elsewhere
  • Possibility to work from anywhere
  • Private health insurance
  • Unlimited access to psychotherapy
  • Workstation budget
  • Personalized work anniversary gifts
  • Annual company trip abroad; company gatherings twice a year; team teambuildings
  • Additional days off for KASP and Rifleman’s Union members
  • Inclusive family-related time-off policy
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Omnisend

Email and SMS Marketing for Ecommerce Businesses | Omnisend

Omnisend helps ecommerce brands grow with Email & SMS marketing for Shopify, WooCommerce, and more—returning $79 for every $1 spent.

Email marketingSMS marketingEcommerceAutomationSegmentationForms and popupsReportsChannels
Company profileWebsite

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