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Account Expert (Chinese Speaking)

Omnisend· Customer Experience
Apply on company site
Remote€1.8k/moFull-timePosted 1mo ago

About the role

Account Expert role at Omnisend focusing on customer and partner success with a client-oriented, goal-driven approach in ecommerce marketing. Requires cross-functional collaboration, problem-solving, and a research-based mindset to drive revenue and ensure customer success for top-tier clients.

Responsibilities

  • Be passionate about customer success and establish themselves as a trusted advisor for Omnisend’s top tier customers.
  • Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts.
  • Onboard new clients, so they are set up for success. This may include assistance with migrating contacts, guiding them through a warmup process and helping them set up their first campaigns and automations across channels.
  • Be proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions in a timely manner.
  • Provide best practices to ensure clients are achieving their business goals.
  • Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation.
  • Keep merchants up to date on product releases and new features.
  • Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement.
  • Conduct QBRs, establish quarterly goals for customers and help achieve them.
  • Document troubleshooting and problem resolution steps.

Qualifications

  • 1-2 years of customer success-related experience.
  • An understanding of the main digital marketing metrics (opens, clicks, conversions).
  • A proven track record of creative problem-solving for customers.
  • Fluency in English and Chinese.
  • Experience discussing business and sales topics with clients during renewal or cancellation conversations.
  • Excellent communication skills via chat, phone, video conference, email; comfortable using Wechat.
  • Strong time management, ownership, and ability to work independently.
  • Familiarity with Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other e-commerce/marketing platforms.
  • Experience in e-commerce, SaaS, project management -or- marketing; advising customers on marketing strategy is a plus.

Skills

Required:Customer SuccessDigital Marketing MetricsCommunication

Benefits

  • Gross salary starting from 1800 EUR/month based on experience + commission.
  • Unlimited learning budget for self-improvement.
  • Remote work possibilities.
  • Hybrid work (Vilnius, Kaunas, Charleston): three days in office, two from home; fully remote if based elsewhere.
  • Possibility to work from anywhere in the world.
  • Unlimited access to psychotherapy.
  • A workstation budget.
  • Personalized work anniversary gifts.
  • Attractive workations and team-building events.
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Omnisend

Email and SMS Marketing for Ecommerce Businesses | Omnisend

Omnisend helps ecommerce brands grow with Email & SMS marketing for Shopify, WooCommerce, and more—returning $79 for every $1 spent.

Email marketingSMS marketingEcommerceAutomationSegmentationForms and popupsReportsChannels
Company profileWebsite

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