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Technical Success Account Manager, Google Cloud Consulting (Japanese, English)

Google
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Tokyo, JapanFull-timePosted 1mo ago

About the role

Technical Success Account Manager (TSAM) at Google Cloud Consulting, focused on strategic technical leadership for key customers, driving platform health, technical governance, and architecture excellence for Google Cloud Platform (GCP).

Responsibilities

  • Establish and lead technical governance, focusing on platform health metrics and enterprise readiness planning.
  • Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops.
  • Drive platform stability and excellence through deep architectural health assessments.
  • Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly robust, scalable, and resilient workloads.
  • Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.

Qualifications

  • Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
  • 10 years of experience in a customer-facing technical role.
  • Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).
  • Experience presenting to technical and executive stakeholders (explaining technical concepts to non-technical audiences).
  • Experience with core cloud computing concepts and enterprise architecture principles (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
  • Ability to communicate in Japanese and English fluently as this is a customer facing role that requires communication with local Japanese customers.

Skills

Required:Executive communicationCloud operations experienceArchitectural governanceCloud computing concepts
Last updated Oct 23, 2026. Interested? Apply on the company site.

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