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SMB Growth Manager

Google· Google SMB Growth (GCS)
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Hybrid (Hyderabad, Telangana, India)Full-timePosted 1mo ago

About the role

Vendor Performance Manager (VPM) within Google Customer Solutions (GCS) focused on vendor sales management, analyzing vendor performance, driving operational improvements, and enabling successful site programs across global markets.

Responsibilities

  • Build quarterly strategy in collaboration with vendor leaders, monitor weekly sales performance metrics, and share key market performance insights with Google sales leadership via weekly updates and monthly reviews.
  • Ensure vendor service quality against contracted SLA and KPIs by conducting regular call audits, calibration sessions, and quality reviews.
  • Build influential, trusted partner relationships with vendor sales management, communicating expectations for delivering against program-specific terms while providing support, best practices, and guidance.
  • Provide on-the-ground feedback and support to land vendor operations improvement initiatives led by central Google teams.
  • Identify opportunities and execute cross-GCS collaborations to enable smooth customer outreach, graduations, and more.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in operations or business management, and vendor management.
  • 7 years of experience using analytics or applying project management tools to address business issues.

Skills

Required:Vendor managementAnalytics and project management

Benefits

  • Not specified in job description
Last updated Oct 23, 2026. Interested? Apply on the company site.

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