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IT Support Engineer II

Amazon· Leo IT Services / Amazon Kuiper Manufacturing Enterprises LLC
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Merritt Island$60.7k - $106.3kfull-timePosted 1mo ago

About the role

IT Support Engineer II to provide comprehensive technical support for infrastructure, warehousing operations, production environments, and laboratory facilities within Amazon Leo’s low Earth orbit satellite broadband network. Mon-Fri 6:00 am – 6:00 pm with travel, on-call, and shift flexibility based on business needs.

Responsibilities

  • Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues.
  • Provision, Deploy, and troubleshoot Windows, Linux, and maxOS workstations
  • Provision, Deploy, and troubleshoot bare-metal Windows and Linux servers
  • Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls
  • Participate in hiring, training and development of others
  • Provide technical support for Kuiper Production, lab and launch Infrastructure, components, and associated software
  • Provide remote support for Kuiper employees and infrastructure worldwide
  • Perform scheduled maintenance and system upgrades
  • Assist with project implementations and technology deployments
  • Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards
  • Participate in on-call responsibilities
  • up to 25% Travel Requirements

Qualifications

  • 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
  • 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
  • 4+ years of technical support experience
  • 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • Bachelor's degree in IT, computer science or equivalent

Skills

Required:Networking fundamentalsWindows Server administrationTechnical supportCross-platform OS support

Benefits

  • base salary with sign-on payments and RSUs
  • comprehensive benefits including health insurance (medical, dental, vision, prescription, Life & AD&D, and optional supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement
  • 401(k) matching
  • paid time off
  • parential leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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