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Principal Technical Program Manager, AFT Quality

Amazon· Amazon Canada Fulfillment Services, ULC
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TorontoCA$157.6k - CA$263.2kFull-timePosted 1mo ago

About the role

Senior technical program manager leading cross-functional, large-scale initiatives at Amazon’s fulfillment technology organization (AFT Quality), focusing on applying AI/ML, computer vision, and robotics to prevent inventory issues and improve fulfillment efficiency, cost reduction, and customer satisfaction.

Responsibilities

  • Define the strategy and roadmap for solving the complex, ambiguous problems that emerge throughout fulfillment operations, driving org-wide alignment on the path forward.
  • Partner with customers and stakeholders to shape the requirements and specifications that define new product offerings from the ground up.
  • Collaborate with scientists to apply state-of-the-art artificial intelligence technologies, including computer vision, to overcome challenges unique to the scale of the 'everything store.'
  • Own the end-to-end delivery of large-scale programs that advance the organization's long-term goals of improving customer satisfaction and lowering costs.
  • Lead high-stakes initiatives that cut across organizational boundaries, uniting disparate teams around a single outcome.
  • Communicate initiative status and strategy to senior leadership and stakeholders, keeping them aligned and bought in.
  • Engage with executives, principal engineers, managers, scientists, and product owners to drive resolution on contentious technical topics.
  • Invent the mechanisms and metrics that turn ambiguous, complex initiatives into measurable, trusted impact.
  • Understand system architectures deeply enough to challenge engineering teams, spot risks in technical proposals, and foster simplifications.
  • Dive deep into the data or the code to unearth hidden opportunities and crack the toughest problems.
  • Mentor TPMs and engineers, participate in promotions for senior employees, and contribute to talent development across the organization.

Qualifications

  • 7+ years of technical product or program management experience
  • 10+ years of working directly with engineering teams experience
  • 5+ years of software development experience
  • Experience managing programs across cross functional teams, building processes and coordinating release schedules
  • 8+ years of hands-on work managing complex technology projects experience
  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Skills

Required:Technical program managementSoftware developmentCross-functional coordination

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • RRSP Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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