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Customer Success Specialist - 6 month FTC (parental leave cover)

Tandem Health· Commercial
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LeidenFull-timePosted 1mo ago

About the role

Customer Success Specialist role at Tandem Health, a fast-scaling health-tech company, focusing on managing a portfolio of healthcare clients, driving adoption, and ensuring renewals while identifying risks and opportunities.

Responsibilities

  • Act as the primary point of contact for a portfolio of healthcare clients, ranging from smaller accounts to strategic partners.
  • Develop a success plan for each client, establishing clear goals, adoption milestones, and a shared vision of what success looks like.
  • Plan and lead kick-off meetings, quarterly check-ins, and year-end reviews, ensuring that renewals do not surprise the client or us.
  • Identify risks early—such as declining usage, changing stakeholders, or dissatisfaction—and take action before they escalate into churn risks.
  • Spot upsell and cross-sell opportunities and pass them on to appropriate colleagues; you do not handle sales yourself.
  • Collaborate with the support and implementation teams to ensure a consistent experience for all clients.
  • Recognize recurring patterns in adoption or complaints and share these insights with the product and support teams.

Qualifications

  • Proven experience as a Customer Success Manager, Account Manager, or similar client-facing role within B2B SaaS; experience in healthtech or healthcare is a plus.
  • Comfortable holding strategic conversations with a wide range of stakeholders, from practice owners to healthcare group executives.
  • Skilled at structuring a large, diverse client portfolio and prioritizing based on risk and value.
  • Data-driven, using usage metrics and signals to prepare for client conversations.
  • Proficient in both Dutch and English.
  • Thrives in a fast-growing environment with evolving processes and enjoys helping to build them.

Skills

Required:Customer SuccessAccount managementStakeholder managementData-driven decision makingDutchEnglish

Benefits

  • A competitive salary and benefits package.
  • Regular team outings and social activities.
  • A fun and driven team!
  • Opportunity to help build the Customer Success team with room for career advancement.
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Tandem Health

Your AI assistant for every step of care

Tandem captures consultations and prepares structured clinical notes, documents, and codes for review. Designed for safe, compliant use across clinical care.

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